Alneisha Hall
Newark,NJ
Summary
Experienced Customer Service Supervisor bringing 17 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Wholefoods Market
10.2006 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
East Orange High School
East Orange, NJ06.1998
Skills
- Performance Evaluations
- Handling Escalations
- Complaint Resolution
- Time Management
- Problem-Solving
- Account Authorizations
- Workflow Management
- Continuous Improvement
- Records Management
- Performance Evaluation
- Work Prioritization
- Team Building and Leadership
- Delegating Work
- Team Development
- Sales Support
- Customer Service
- Quality Assurance
- Training and Mentoring
- Call Monitoring
- New Hire Training
- Performance Management
- Product Knowledge
- Multitasking
- Decision Making
- Team Leadership
Timeline
Customer Service Supervisor
Wholefoods Market
10.2006 - Current
East Orange High School