Al'Neisha Randall
Savannah,GA
Summary
Versatile, results-oriented, and exceptionally organized professional with a diverse skill set spanning Human Resources, Education, and Customer Service. Recognized for empathy, quick learning ability, and a steadfast commitment to applying critical thinking, communication, and problem-solving skills. Adept at establishing strong rapport with clients across various levels and backgrounds. Proficient in utilizing LinkedIn and the Microsoft Office Suite, including Word, PowerPoint, and Excel.
Overview
4
4
years of professional experience
Work History
Test Center Manager
Pearson VUE
Savannah, GA
05.2024 - Current
- Supervised staff to maintain high standards of customer service and test integrity.
- Monitored equipment functionality and arranged maintenance as needed for reliability.
- Conducted regular audits to ensure adherence to Pearson VUE quality standards.
- Managed inventory of materials needed for exams, such as answer sheets, pencils, calculators.
- Managed daily operations of testing center ensuring compliance with established guidelines.
Account Executive
Spindle
Peachtree Corners, GA
08.2021 - 03.2024
- Build and maintain relationships with schools and hospitals
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Developed sales pipeline by cold-calling, canvassing and obtaining references
- Resolved customer complaints by offering creative solutions and incentives.
- Diligently broadcast available within our division
- Manage contracts and credentialing for several workers
- Maintain a strong industry competence for a variety of job rates, availability , and requirements
Paraprofessional
SPED, Godley Station School K
Savannah, Ga
07.2021 - 06.2022
- Responsible for providing educational support and personal assistance in an autism program classroom under the direction of the teacher.
Education
Master of Arts - Social Work
Albany State University
Albany, GA05-2027
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA12.2020
Skills
- Teacher assistance
- Behavioral improvements
- Classroom management
- Educational support
- Class Scheduling
- Attention to Detail
- Orientation and Onboarding
- Employee Interviewing
- Clear Communication
- Critical Thinking
- Needs Assessment
- Employee Performance Reviews
- Microsoft Office
- Problem Solving
- Customer Relationships
- New Hire Onboarding
- Human Resources Management Systems
- Employee Relations
- Applicant Qualification
- Employee Hiring
- Recruitment Management
- In-Person and Telephone Interviewing
- Work Complaint Handling
- Termination Documentation
Volunteer Experience
As a 3rd Grade Teacher's Assistant at Parkside Elementary School, I supported students in their academic journey. Additionally, I serve as a Recruitment Manager, overseeing the mentorship programs for girls from Pre-K to 8th Grade at YDENNEK GIRLS OF C.L.A.S.S. Moreover, I contribute to community service as a monthly food pantry volunteer at Kingdom Life Christian Fellowship. My professional experience extends to an internship at MCI Human Resource Talent Acquisition, where I played a key role in evaluating candidate assessment scores and resumes, actively participating in various job fairs.
Timeline
Test Center Manager
Pearson VUE
05.2024 - Current
Account Executive
Spindle
08.2021 - 03.2024
Paraprofessional
SPED, Godley Station School K
07.2021 - 06.2022
Bachelor of Arts - Sociology
Georgia State University
Master of Arts - Social Work
Albany State University
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