Alnetra Redfearn
Charlotte,NC
Summary
Dynamic professional with a proven track record at Arbon Equipment, excelling in customer service and operational efficiency. Skilled in data entry and payment processing, I effectively resolved discrepancies and streamlined communication, enhancing service delivery. Known for strong problem-solving abilities and time management, I consistently deliver exceptional results in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Service Administrator / Customer Service
Arbon Equipment
02.2022 - 03.2026
- Coordinated service requests and scheduled maintenance for equipment to ensure operational efficiency.
- Assisted in managing inventory levels, tracking parts, and maintaining accurate records
- Supported customer inquiries by providing detailed product information
- Streamlined communication between service technicians and clients to enhance service delivery processes.
Accounts Payable Specialist
Walmart Corporate Office
Charlotte, NC
01.2017 - 01.2022
- Processed invoices accurately and timely to ensure prompt vendor payments.
- Reconciled accounts payable transactions with vendor statements, resolving discrepancies efficiently.
- Maintained organized records of accounts payable documents for audit readiness.
- Assisted in month-end closing activities by preparing journal entries related to payables.
Benefits Verification Specialist
Aon Hewitt Insurance
Charlotte, NC
08.2014 - 01.2017
- Conducted benefits eligibility assessments to ensure accurate client information and timely processing.
- Collaborated with healthcare providers to verify patient coverage and communicate necessary documentation.
- Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
Education
Nursing
Gaston College
Dallas, NC08.2014
Skills
- Customer service excellence
- Call center experience
- Data entry
- Payment processing
- Troubleshooting
- Research
- Inbound call answering
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Service Administrator / Customer Service
Arbon Equipment
02.2022 - 03.2026
Accounts Payable Specialist
Walmart Corporate Office
01.2017 - 01.2022
Benefits Verification Specialist
Aon Hewitt Insurance
08.2014 - 01.2017
Nursing
Gaston College