Alni Colli Galenzoga
Fort Worth,USA
Summary
Experience hospitality professionalism with 6+ years of experience in customer service, administration, team leadership, and daily operations. Organized, dependable, and skilled in communication, problem solving, and multitasking. Dedicated to open, communicative culture where employees feel empowered to contribute to company.
Overview
5
5
years of professional experience
Work History
Hotel Food and Beverage Supervisor
DFW Marriott South Airport
Fort Worth, TX
07.2025 - 12.2025
- Managed daily operations for restaurant and bar, ensuring high guest satisfaction.
- Monitored stock levels for ingredients, beverages, and supplies to maintain operational efficiency.
- Enforced safety and hygiene regulations, ensuring compliance with local alcohol beverage control standards.
Concierge Agent
DFW Marriott Airport South
Fort Worth, Texas
06.2025 - 07.2025
- Greeted guests warmly, enhancing their experience with personalized service throughout their stay.
- Delivered exceptional customer service, ensuring a positive dining experience in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
Lead Barista
DFW Marriott Airport South
Fort Worth, Texas
03.2025 - 06.2025
- Prepared high-quality espresso drinks following standard recipes and techniques.
- Guided customers in menu selections, enhancing their experience and increasing customer satisfaction.
- Trained new team members on coffee preparation and customer service skills to ensure consistent quality and service.
Group Housing Sales Coordinator
DFW Marriott Airport South
Fort Worth, Texas
12.2023 - 06.2024
- Managed reservations by efficiently booking rooms in hotel computer system, ensuring optimal client satisfaction.
- Coordinated reservations and bookings with clients.
- Assisted in preparing sales reports and forecasts to aid management in strategic planning.
- Maintained accurate sales records and updated databases to support decision-making.
Hotel Front Desk Supervisor
DFW Marriott South Airport
Fort Worth, TX
12.2022 - 12.2023
- Managed front desk operations and ensured seamless guest check-in and check-out.
- Trained new staff on customer service standards and hotel procedures to enhance guest satisfaction.
- Managed cash registers and balanced daily receipts to ensure accurate financial reporting.
Frontdesk Assistant Manager
Villa Roberta Resort
Tangub, Misamis Occidental
01.2021 - 02.2022
- Resolved guest inquiries and issues to enhance guest satisfaction and experience.
- Facilitated training sessions for new employees on resort policies and procedures to ensure compliance and consistency.
- Assisted in managing daily operations and guest services at Villa Roberta Resort.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new team members on resort policies and customer service standards.
Education
Bachelor of Science - Hotel Restaurant Management
Misamis University
Philippines01-2019
Skills
- Sales Strategy, Team Motivation, Adaptability, Time Management, Creative Thinking
- Stock management
- Inventory management
- Menu planning
- Food safety compliance
Languages
English (Native), Filipino (Native)
Timeline
Hotel Food and Beverage Supervisor
DFW Marriott South Airport
07.2025 - 12.2025
Concierge Agent
DFW Marriott Airport South
06.2025 - 07.2025
Lead Barista
DFW Marriott Airport South
03.2025 - 06.2025
Group Housing Sales Coordinator
DFW Marriott Airport South
12.2023 - 06.2024
Hotel Front Desk Supervisor
DFW Marriott South Airport
12.2022 - 12.2023
Frontdesk Assistant Manager
Villa Roberta Resort
01.2021 - 02.2022
Bachelor of Science - Hotel Restaurant Management
Misamis University