Alnika Smith
New Castle,DE
Summary
Over my 10 years in food service, I became an Orderly and committed food service worker over the years of my employment. I mastered professional development skills, which are valuable for my future employment, and career. Furthermore, I am interested in being part of a team where I can use my learned experiences and interpersonal skills. All things considered, I have a bright spirit; building internally and externally in everyday growing Life business. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate (CSA)
WAWA
New Castle
09.2023 - Current
- Make drinks, sandwiches, pizza,and salad
- Clean, stock, and manage all areas.
- FIFO, keep stored items labeled with the date.
- Serve tobacco to valid ID customers
- Multi-task helps other teammates outside of my assigned duties
- Responded to customer inquiries via phone, email, and chat.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Addressed customer questions and concerns regarding products and services.
- Supported sales team members to drive growth and development.
- Greeted customers and identified their needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Maintained knowledge of current sales promotions and new product releases.
- Contacted customers about potential service upgrades, new services and account changes.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Supervisor/ Team Lead
Dollar General
New Castle, DE
07.2023 - 10.2024
- Open store for day business
- Take food temps, clean, and FIFO
- Void, refund items, and load reloadable cards
- Receive food or dry product truck
- Pick up and drop deposits
- Close registers
- Stock and maintain store cleanliness
- Implemented new operational procedures, increasing efficiency.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Identified the needs of customers promptly and efficiently.
- Responded to customer questions regarding products, prices, and availability.
- Developed strategies to improve team performance and productivity.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies and procedures.
- Complied with company policies, objectives, and communication goals.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Assessed company operations for compliance with safety standards.
- Streamlined workflow processes, reducing project completion times.
- Updated and maintained databases with current information.
- Maintained daily inventory to facilitate successful material distribution.
Delivery Driver
Amazon Express delivery
Wilmington
02.2020 - 03.2024
- Overnight
- Hand sort packages
- Prepare packages for delivery
- Help truck loading
- Greet and help other workers & truck loaders
- Provide loader with needed hydration products
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Assisted warehouse personnel in packing orders when necessary.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Education
Associate Degree -
DelTech Community College
Wilmington, DE01.2027
High School Diploma -
James H.Groves
Newport, DE07.2017
Skills
- Complaint handling
- Product knowledge
- Refunds processing
- Product and service solutions
- Safety regulations
- Complaint escalation
- Stock replenishment
- Quality assurance
- Customer relationship management (CRM)
- Clerical support
- Problem resolution
- Sanitation procedures
- Nutrition
- Food preparation
- Waste reduction
- Food safety management
- Menu planning
- Department growth
- Purchasing
- Team development
- Staff motivation
- Quality control
- Fine-dining expertise
- Banquet operations
- Staff leadership
- Customer service
- Work station setup
- ServSafe
- Hospital standards
- Covid-19 safety protocols
- Positive attitude and energy
- Cash register operation
- Cooking procedures
- Food storage
- Portion control
- Food rotation
- Time management proficiency
- Menu memorization
- Food service industry trends awareness
- Interpersonal relationship building
References
Joshua Street leader Supervisor (302) 608-2703
Amiya, Food Service supervisor, (302) 478-1906
Carl, Amazon Manager, 347-262-9782
Hobbies and Interests
- Entrepreneurial work
- Cooking
- Community
- Writing
- Learning new languages
- Singing
Awards
- CPR (update processing)
- Serve Safe: Certificate ID 1721655017-195-167554
Activities
Getting in touch with my spiritual higher self, and the man above.
Certification
- ServSafe Manager Certification (Certified Food Protection Handler), valid until 2027"
This demonstrates your understanding of food safety and sanitation practices.
Languages
Spanish
Limited
Affiliations
- Time Management- Skilled in managing time effectively between high-pressure work environments, continuing education, and community involvement
- Multi-Tasking- Adept at juggling multiple priorities, from leading food service operations to mentoring staff while maintaining personal development goals
- Adaptability- Thrives in fast-paced, dynamic environments by quickly adapting to new roles, responsibilities, and challenges.
- Work-life-balance; Committed to fostering a healthy work-life balance, achieving productivity at work while dedicating time to personal interests like fitness, volunteer work, and family."
Timeline
Customer Service Associate (CSA)
WAWA
09.2023 - Current
Supervisor/ Team Lead
Dollar General
07.2023 - 10.2024
Delivery Driver
Amazon Express delivery
02.2020 - 03.2024
Associate Degree -
DelTech Community College
High School Diploma -
James H.Groves