Alnique Walker

• Assisted customers with inquiries, providing timely and accurate information.
• Resolved customer complaints, enhancing satisfaction and loyalty.
• Utilized CRM software to track interactions and streamline communication processes.
• Collaborated with team members to improve service delivery and efficiency.
• Documented customer feedback for continuous improvement initiatives.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Managed high volume of inbound calls while maintaining customer satisfaction.
• Assisted customers with inquiries, providing accurate information and solutions.
• Utilized CRM software to document interactions and track customer issues.
• Resolved complaints efficiently, ensuring timely follow-up and resolution.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Managed appointment scheduling and maintained accurate client records using company database.
• Provided administrative support to audiologists, ensuring efficient office operations and patient flow.
• Coordinated inventory management, tracking supplies and placing orders as needed for seamless service delivery.
• Organized office documentation, maintaining filing systems for easy retrieval of patient information and records.
• Processed billing and insurance claims accurately, improving financial tracking processes.
• Coordinated appointments and follow-ups, optimizing clinic workflow for better time management.

• Conducted detailed inspections to ensure compliance with safety and quality standards.
• Collaborated with team members to enhance inspection procedures and reporting accuracy.
• Utilized inspection tools and equipment to assess product integrity effectively.
• Monitored adherence to regulatory requirements, ensuring timely updates and compliance reports.

Identified and documented non-conformities, initiating corrective action processes.

• Provided administrative support by preparing documents and reports for faculty review.
• Assisted in maintaining accurate records and files for departmental operations.
• Coordinated travel arrangements for staff and faculty, ensuring compliance with university policies.
• Developed and implemented office procedures to improve organizational effectiveness.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Managed scheduling and coordination of meetings for department leadership.