Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Alnisa Glover
Elgin,SC
Summary
Overview
9
years of professional experience
1
Certification
Work History
US Bank Service Center
Customer Service Specialist
12.2021 - Current
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Managed over 100 customer calls per day
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Amazon Logistics
Human Resources Generalist
10.2019 - 07.2021
Job overview
- Reviewed and screened applicant resumes to identify qualified candidates
- Oversaw and managed hiring process and assisted human resources
- Analyzed issues and employed improvement processes.
CHESCO Services
DSP
01.2019 - 09.2020
Job overview
- Assisted disabled clients to support independence and well-being
- Maintained clean, safe and well-organized patient environment
- Monitored progress and documented patient health status changes to keep care team updated
- Administered medication as directed by physician.
UPS
Human Resource Representative
08.2015 - 09.2018
Job overview
- Promoted positive employee relations through survey management, focus groups and new hire welcoming activities
- Managed complete hiring process from ATS through onboarding, ensuring pre and post hiring requirements were met
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Education
Central Carolina Technical CollegeSumter, SC
Human Resource Specialist Business
12.2022
University Overview
Ashworth CollegeNorcross, GA
High School Diploma
04.2008
University Overview
Skills
- Leadership
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Strategic human resource strategy
- Good communication skills
- Excellent written and oral communication
- Complaint resolution
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
Certification
- Receptionist Diploma
- Word Processor Diploma
- Human Resources Specialist
Timeline
Customer Service Specialist
US Bank Service Center
12.2021 - Current
Human Resources Generalist
Amazon Logistics
10.2019 - 07.2021
DSP
CHESCO Services
01.2019 - 09.2020
Human Resource Representative
UPS
08.2015 - 09.2018
Central Carolina Technical College
Human Resource Specialist Business
Ashworth College
High School Diploma