Alnisa Scribner
Raleigh,NC
Summary
Committed and motivated professional with over 10 years of experience in Benefits Administration. Detailed-oriented with excellent written and verbal communication skills and the ability to stay calm in high-pressure environments and situations. Energetic and eager to learn.
Overview
16
16
years of professional experience
Work History
Support Coordinator
Mercalis
03.2022 - Current
- Creating and updating patient accounts to ensure all pertinent information is stored in an organized manner.
- Develops departmental goals, objectives, standards of performance, polices, and procedures.
- Ensures that all documents submitted on behalf of a patient are valid, provide all required documentation in a timely manner, which may include patient follow-up, outcome evaluation, patient contact sheets, and evaluations.
- Assist in resolving and satisfying patient request and internal operational services.
- Efficient team player, re-organized work methods to make the process more time-efficient, implemented organizational techniques, maintained a professional attitude and communicated effectively with all associated personnel.
Case Manager
Mercalis
11.2020 - 02.2022
- Handled case assignments, reviewed case progress, and determined case closure.
- Maintained an accurate database of services, contact information, and other required patient documentation in the software system.
- Responded to various written and telephone inquires timely regarding the status of a case.
- Conducted calls with patients, reviewed the case file and completed a medical interview to obtain the required information as designated by the interview system.
Benefits Administrator
Conduent Business Solutions
07.2015 - 09.2020
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Researched and problem solved issues related to pension benefit calculations, by applying mathematical computations using a calculator or computer.
- Communicated the pension process which included explaining annuity and lump sum payment options, reviewed forms and documentation, and ensured compliance with participation dates.
- Trained and mentored new hires, effectively communicating the basic standards of defined benefits.
Senior Benefits Administrator
Conduent Business Solutions
05.2012 - 06.2015
- Educated and counseled participants regarding defined benefit plans, defined contribution plans, and health & welfare options.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Created rewards and recognition programs for acknowledging employees' achievements.
Finance Assistant
American Fuji Seal
06.2008 - 04.2012
- Placed phone calls to clients regarding past due balances, prepared documents, and managed monthly meetings for executives on collections efforts.
- Maintained accounting functions including accounts payable, accounts receivable, general ledger, financial reporting, and payroll.
- Monitored department budgets, travel/entertainment expenses, corporate card usage, and reporting requirements.
- Managed office inventory and ordered new supplies when items were running low.
Education
Associate of Science - Business Administration
Essex County College
Newark, NJSkills
- Organizational Skills
- Technical Proficiency
- Problem Solving
- Time Management
- Client Relationship Management
- Multitasking
- Decision Making
Timeline
Support Coordinator
Mercalis
03.2022 - Current
Case Manager
Mercalis
11.2020 - 02.2022
Benefits Administrator
Conduent Business Solutions
07.2015 - 09.2020
Senior Benefits Administrator
Conduent Business Solutions
05.2012 - 06.2015
Finance Assistant
American Fuji Seal
06.2008 - 04.2012
Associate of Science - Business Administration
Essex County College