Alnisa Washington
Battlement Mesa,CO
Summary
Dynamic professional with a proven track record at the United States Small Business Administration, excelling in project management and customer focus. Recognized for enhancing operational efficiencies and securing over $2 million in lost equipment. Proficient in Microsoft Office Suite and skilled in analytical thinking, driving impactful results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Claims Specialist
United States Social Security Administration
Glenwood Springs, CO
04.2023 - Current
- Interview applicants to gather necessary information regarding Social Security benefits, over the phone and in person.
- Review, analyze, and process claims to determine eligibility for benefits.
- Explain Social Security programs, policies, and procedures to the public.
- Verify and authenticate documents such as birth certificates, medical records, and employment history.
- Work with beneficiaries, attorneys, medical professionals, and other stakeholders to resolve claims issues.
- Maintain accurate case records and documentation in SSA systems.
- Apply federal laws, regulations, and policies to ensure proper adjudication of claims.
Strategic Business Consultant
Ezra Blaze Global Solutions
Battlement Mesa, CO
08.2017 - Current
- Produced detailed reports to track trends and keep senior management informed.
- Maintained a comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure, and verifying authenticity.
- Managed digital databases and physical file systems.
- Completed daily logs for management review.
- Assisted clients in developing business cases that included detailed financial projections and ROI calculations.
- Recommended technology solutions that improved operational processes resulting in cost savings and improved customer service.
Customer Service Representative
United States Small Business Administration
Meeker, CO
05.2022 - 03.2023
- Assisted with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors.
- Explained loan closing documents to borrowers and assisting in closing approved disaster loans.
- Used computer skills to input disaster survivor information to complete loan applications, utilize e-mail, word processing, spreadsheets, and the Internet, and to navigate within a database to input and retrieve information.
- Performed some financial computations/analyses to determine applicants' ability to repay loans.
Loan Officer
United States Small Business Administration
Meeker, CO
10.2020 - 05.2022
- Performed daily maintenance of loan applicant database.
- Analyzed applicants' financial status and credit evaluation to determine feasibility of granting a loan.
- Handled all delegated tasks, including research.
- Maintained updated loan processing knowledge through training and development.
- Conducted cashflow analysis.
- Triaged applications and documents for possible fraud.
Business Consultant
Ezra Blaze Consulting Firm, LLC
North Charleston, South Carolina
08.2017 - 01.2022
- Analyzed the impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.
- Wrote reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
- Planned and coordinated projects with minimal interruption of regular business activities.
Financial Services Officer
IQOR- Capital One Project
North Charleston, South Carolina
02.2014 - 04.2017
- Gathered required information from customers to review and negotiate payments.
- Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Handled all delegated tasks, including mentoring and timekeeping.
Account Executive
Comcast
North Charleston, South Carolina
08.2010 - 10.2013
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Prepared quotes for potential clients, upselling special packages, and maintaining high levels of accuracy.
- Maintained updated knowledge of changing industry, standards and trends related to Telecom accounts.
- Identified and achieved standards and expectations consistently exceeding 30-day sales goals.
- Made actionable and insightful recommendations for new products, extensions, or enhancements.
- Negotiated contracts, closed agreements, and supported sales team in new product launches.
Customer Service Coordinator
Hill-Rom
Yonkers, NY
04.2004 - 03.2008
- Secured lost equipment, recovering over 2 million dollars in property and payments within 3 months.
- Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.
- Worked under strict deadlines and responded to service requests and emergency callouts.
- Improved service quality and increased sales by developing strong knowledge of the company's products and services.
- Provided advice and front-line expertise to internal committees to improve team, service, and procedural standards.
- Ranked in 1 in the Northeast Region under my leadership.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Education
Master of Science - Justice Studies PublicAdministration
Southern New Hampshire University
Manchester, NH12.2016
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN10.2013
Skills
- Project management
- Customer focus
- Analytical thinking
- Creative problem-solving
- Public speaking
- Team collaboration
- Decision-making
- Leadership skills
- SharePoint proficiency
- QuickBooks expertise
- Rapid execution
- EPIC methodology
- JD Edwards One World knowledge
- Microsoft Office Suite
- Notary public certification
Timeline
Claims Specialist
United States Social Security Administration
04.2023 - Current
Customer Service Representative
United States Small Business Administration
05.2022 - 03.2023
Loan Officer
United States Small Business Administration
10.2020 - 05.2022
Strategic Business Consultant
Ezra Blaze Global Solutions
08.2017 - Current
Business Consultant
Ezra Blaze Consulting Firm, LLC
08.2017 - 01.2022
Financial Services Officer
IQOR- Capital One Project
02.2014 - 04.2017
Account Executive
Comcast
08.2010 - 10.2013
Customer Service Coordinator
Hill-Rom
04.2004 - 03.2008
Master of Science - Justice Studies PublicAdministration
Southern New Hampshire University
Bachelor of Science - Business Administration
Capella University
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