ALNISA R. DIOUS
Loganville,GA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills.
Overview
20
20
years of professional experience
Work History
PRACTICE ADMINISTRATOR
GWINNETT OB/GYN ASSOCIATES MULTI
04.2018 - Current
- Recruit new staff with the appropriate medical credentials
- Complete all onboarding processes for physicians and staff members
- Assist with front and back office training as well as offering developmental training
- Conduct performance and exit reviews
- Develop and follow practice budgets
- Process payroll and handle all invoices and checks
- Host bi-weekly, monthly and quarterly operational meetings with physicians’ and staff
- Create financial reports measuring cash flow and profitability
- Monitor office compliance and address any compliance issues promptly
- Assist with special procedure and office visit coding with accuracy
- Partnering and building relationships with local physician practices and hospitals to discuss strategic goals and creating plans to improve healthcare services
- Implement and oversee projects that influence the overall organization
Instructor - REMOTE
University Of The People
07.2022 - Current
- Track student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observe and adopted new techniques from skilled instructors and lecturers.
- Improve student performance by defining clear goals and communicating performance metrics.
- Promote classroom safety, collaboration and best practices.
- Increase student participation via engaging lectures and assignments.
- Optimize day-to-day instruction to align educational strategies with industry best practices.
CLINIC OPERATIONS MANAGER
EMORY HEALTHCARE, SPORTS MEDICINE
01.2015 - 04.2018
- Supported day-to-day enhancements of operational efficiencies of multiple roles
- Coordinated activities within the section to maintained an effective operating environment
- Enhanced operational efficiencies, improved patient satisfaction and cost effective solutions
- Evaluated operations and made suggestions for improvements
- Collaborated with Physicians and Senior Leaders in establishing, implementing and maintaining quality patient care to improve quality metric standards
- Acted as patient advocate resolving patient care issues
- Demonstrated strong interpersonal communication skills
- Collaborated with HR in on-boarding Physicians, supervisors, clinical and non-clinical staff members
- Collaborated with leadership to create FTE positions within the department’s budget for regional offices
- Reviewed/approved supply requisitions, retain and replenish inventory
Access Supervisor
Emory Healthcare
05.2013 - 01.2015
- Managed human and material resources in a team environment
- Supervised of appointment specialist
- Ensured the highest level of patient satisfaction
- Responsible for call answering
- Appointment setting and messaging services according to established clinical protocols
- Supported physicians staff
- Arranged and obtain referrals
- Attended leadership and physicians meetings
- Arranged and conduct staff meetings
- Executed new marketing plans
ADMINISTRATIVE ASSISTANT
VISION FOR SOULS
09.2011 - 04.2013
- Constructed Power Point presentations for client meetings
- Coordinated all travel arrangements
- Organized and maintained monthly calendar, meetings, lunch and learns and appointments
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
OFFICE MANAGER
MARIETTA EYE CLINIC
01.2009 - 08.2011
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
SURGERY SCHEDULER
01.2008 - 01.2009
- Coordinated, registered, and scheduled appointments for patients according to availability
- Conducted patient per-certification to ensure coverage for appointments and medical care
- Ensured all required tests needed prior to surgery were complete
- Communicated and answered patient questions regarding surgery preparation instructions arrival/departure instructions relative to procedures
- Scheduled any necessary follow-up appointments, organized and maintained patient billing records
CALL CENTER MANAGER
01.2007 - 01.2008
- Prepared and assisted in the development of schedules to control adequate staffing levels
- Managed, trained, hired, and guided call center representatives to execute their tasks
- Managed and revamped a free medication program for underprivileged patients
- Conducted monthly chart audits
- Attended Manager and Human Resources certified training classes
- Facilitated monthly departmental, manager, staff, and doctors meetings
PATIENT SERVICES REPRESENTATIVE
01.2006 - 01.2007
- Collected co-payments and deductibles daily
- Registered and discharged patients daily
- Scheduled, rescheduled, and cancelled up to 70 appointments daily
- Processed correct CPT and Diagnosis codes to be billed to medical insurance
- Obtained authorizations and referrals for insurance purposes
SWITCHBOARD OPERATOR
01.2004 - 01.2006
- Handled 10 phone lines and 300 phone calls daily
- Triaged and routed patients to appropriate department, scheduled routine visits and follow-up appointments
- Verified insurance and obtained authorizations
- Requested medical records for external clients, filed charts and assisted with medical records as needed
- Updated existing patient information and created new patient accounts
- Trained new employees assigned to similar tasks
- Sorted and filed dictations, labs, X-rays and other office reports
Education
Certification -
Google Project Management
10.2023
Master of Business Administration -
Shorter University
2018
Bachelor of Science - Business Management
Shorter College
2010
Master of Arts - Leadership
Shorter University
2012
Skills
- Records Management Systems
- Referral Management
- Resource Management
- Electronic Document Management System
- Budget Oversight
- New Hire Training
- Customer Satisfaction
- Managing Practice Operations
- Electronic Health Records
- Notary Public
- Leadership Development
- Strategic Business Planning
- Employee Performance Reviews
- Electronic Medical Record Software
- Coaching and Mentoring
- Policy Implementation
Timeline
Instructor - REMOTE
University Of The People
07.2022 - Current
PRACTICE ADMINISTRATOR
GWINNETT OB/GYN ASSOCIATES MULTI
04.2018 - Current
CLINIC OPERATIONS MANAGER
EMORY HEALTHCARE, SPORTS MEDICINE
01.2015 - 04.2018
Access Supervisor
Emory Healthcare
05.2013 - 01.2015
ADMINISTRATIVE ASSISTANT
VISION FOR SOULS
09.2011 - 04.2013
OFFICE MANAGER
MARIETTA EYE CLINIC
01.2009 - 08.2011
SURGERY SCHEDULER
01.2008 - 01.2009
CALL CENTER MANAGER
01.2007 - 01.2008
PATIENT SERVICES REPRESENTATIVE
01.2006 - 01.2007
SWITCHBOARD OPERATOR
01.2004 - 01.2006
Certification -
Google Project Management
Master of Business Administration -
Shorter University
Bachelor of Science - Business Management
Shorter College
Master of Arts - Leadership
Shorter University
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