Aloba David Oluwarotimi
Lawrenceville ,GA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
16
16
years of professional experience
Work History
Negotiation Specialist
Discover Financial Services
08.2014 - Current
- Build a relationship with card members by making the right party contact and verifying Vital details while delivering excellent customer service.
- Collecting payments and negotiating payment arrangements.
- Working with card members who have fallen past due in making payments and bringing their accounts current.
- Using persuasive and professional communication skills.
- Working with high and medium-risk card members with payment programs to help bring accounts back in good standing.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into the database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Followed all company policies and procedures to deliver quality work.
Regional Supply Chain Analyst
Globacom Ltd
09.2010 - 07.2014
- Company Overview: 2nd Nigerian National Carrier and an innovative leader in the Telecommunication Sector in Nigeria
- Ensured adequate stores management and control
- Relationship management: As an interface between the Dealers and Management
- Always ensured availability of stocks in line with company policy
- Prepared and kept daily record of sales and shop stock position
- Continuously monitored stock levels in the vault and order the required stock on time
- Ensured invoices and payments tally with the expected stock in the vault
- Updated shipment logs and inputted data using sql to query the database
- Attended to and responded to audit queries on stock matters
- Monitoring and Rendition of Dealer Sales Reports
- Target setting, monitoring, and evaluation
- Any other duty assigned by management
- 2nd Nigerian National Carrier and an innovative leader in the Telecommunication Sector in Nigeria
Gloworld Executive
Globacom Ltd
07.2009 - 09.2010
- Achieved sales Targets
- Maintain database and provide up to date, complete and accurate information to corporate customers.
- Update customers’ relationship management system (CRM) for each interaction with clients and providing a link for the next interaction.
- Generate leads and forward to sale function.
- Provided management with feedback from customers and recommend areas of service improvement as required.
- Telemarketing of Company’s Products & services.
- Monitor customer trends and take appropriate actions to improve on performance and productivity.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Education
B.sc - Sociology
Ahmadu bello University
Zaria, Kaduna State01.2004
Skills
- Business reporting
- Customer relations
- Analytical thinking
- Supply management
- Team collaboration
- Documentation management
Timeline
Negotiation Specialist
Discover Financial Services
08.2014 - Current
Regional Supply Chain Analyst
Globacom Ltd
09.2010 - 07.2014
Gloworld Executive
Globacom Ltd
07.2009 - 09.2010
B.sc - Sociology
Ahmadu bello University
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