Maliakake Manuel
San Francisco
Summary
Dedicated professional seeking a position that leverages my educational background and extensive experience in customer service to make a positive impact within a dynamic team-oriented environment.
Overview
14
14
years of professional experience
Work History
Hostess/Food Runner/Expo/Takeout/Server
BJ’s Brewhouse
01.2019 - 04.2025
- Welcomed guests and managed seating arrangements to optimize flow and enhance dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining communication for optimal service.
- Efficiently handled takeout orders, ensuring accuracy and customer satisfaction in every transaction.
- Managed in-person and phone orders, providing exceptional service and addressing customer needs promptly.
- Assisted in maintaining cleanliness and organization of dining areas and food preparation spaces.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Supervisor
Tocaya
01.2022 - 03.2023
- Oversaw daily operations, ensuring the restaurant was organized and ready for service each day.
- Managed opening and closing procedures, including preparation of necessary paperwork and daily reports.
- Conducted inventory assessments and placed orders as needed to maintain stock levels.
- Trained and mentored staff, fostering a positive work environment and improving team efficiency.
- Implemented customer service protocols to enhance guest satisfaction.
- Led training sessions for new employees, enhancing team performance and service quality.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
Style Team Member
Target
01.2019 - 12.2019
- Collaborated with team to curate seasonal collections, enhancing overall aesthetic and customer appeal.
- Assisted in visual merchandising strategies, optimizing product placement for increased visibility and engagement.
- Evaluated customer feedback to adjust styling techniques, ensuring alignment with brand expectations and market trends.
- Collaborated with team members to execute successful store events and promotions.
- Trained new team members on style guidelines and operational procedures, fostering a cohesive work environment.
Cashier
Nordstrom Rack
01.2018 - 01.2019
- Organized and sort clothes in fitting room
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized cash register and ensured accurate cash handling procedures.
- Assisted in training new cashiers on operational procedures and customer engagement strategies.
Baggage Handler
Airserv SFO Airport
01.2017 - 01.2018
- Greet and welcome passengers working as a lobby agent and guide them to TSA screening
- Serves as a baggage handler while assisting passengers to retrieve their lost or forgotten items, transfers baggage(s) from the carousel to baggage office and to the different airline belts accordingly and answers any inquiries the passenger(s) may have.
- Operated baggage handling equipment to ensure efficient loading and unloading of luggage.
- Coordinated with ground crew to streamline baggage transfer processes.
- Monitored and reported damaged or missing baggage to enhance customer service experience.
- Collaborated with team members to maintain high standards of organization in baggage area.
- Resolved passenger inquiries regarding baggage status, promoting satisfaction and trust in services.
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
Server
Mo’z Cafe
01.2014 - 01.2014
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables simultaneously, ensuring timely order delivery and guest satisfaction.
- Trained new staff on service protocols and menu knowledge to enhance team performance.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Tutor
Boys & Girls Club Excelsior
01.2012 - 01.2012
- Tutored students (grade K - 8) with various subjects, handled front desk duties by filing paperwork, answering phone calls, and also greeted parents and guests upon entrance.
- Developed personalized lesson plans to address individual student needs and learning styles.
- Assessed student progress through regular evaluations and tailored feedback for improvement.
- Implemented innovative teaching strategies to enhance student engagement and comprehension.
- Utilized educational software and resources to track student performance and optimize lesson delivery.
- Established strong relationships with students and parents, promoting a supportive learning atmosphere.
- Provided homework assistance using specific curriculum and materials.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Trainee
MYEEP Program
01.2011 - 01.2012
- Achieved personal growth while attending this training program as it prepared me to managed the challenges that I am going to accomplish in the future.
- Assisted in daily operations, ensuring adherence to company protocols and safety standards.
- Learned new materials, processes, and programs quickly.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Education
High School Diploma -
Balboa High School
San Francisco, CA05-2015
Skills
- Excellent verbal and written communication skills, Proficient in customer service, addressing inquiries and concerns effectively, Quick learner, demonstrating initiative and adaptability, Strong ability to work independently while contributing as a collaborative team member, Physical capability to lift and manage heavy objects as required
Timeline
Supervisor
Tocaya
01.2022 - 03.2023
Hostess/Food Runner/Expo/Takeout/Server
BJ’s Brewhouse
01.2019 - 04.2025
Style Team Member
Target
01.2019 - 12.2019
Cashier
Nordstrom Rack
01.2018 - 01.2019
Baggage Handler
Airserv SFO Airport
01.2017 - 01.2018
Server
Mo’z Cafe
01.2014 - 01.2014
Tutor
Boys & Girls Club Excelsior
01.2012 - 01.2012
Trainee
MYEEP Program
01.2011 - 01.2012
High School Diploma -
Balboa High School
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