ALOIS MURANGA
Information system administrator.
Spanaway,WA
Summary
Results-oriented and seasoned IT technician with extensive years of experience in project management, Information Technology, developing and designing new electrical systems and testing electronic equipment as well as delivering top quality home care support. Recognized for translating organization vision and goals into achievable strategies with measurable metrics on overall staff deliverability, financial performance, and profitability. Proven professional with dynamic leadership and management skills to motivate, train, supervise and influence employees to achieve set goals by analyzing, troubleshooting and developing solutions, with success managing electrical project lifecycle, deploying large-scale software and hardware applications as well as delivering high quality personal care. Adept at strengthening organization business edge by maintaining long-term client relationship through excellent customer service. EXPERTISE Project Management Performance Improvement Business Administration Effective Communication Staff Management Technical Analysis Electrical Engineering Team Building/Leadership Hardware/Software Installation Strategic Planning/Execution Problem Solving/Negotiation Documentation Customer Service/Support Budgeting & Bookkeeping IT Skills
ACCOMPLISHMENTS
Supervision and Management of high, medium and low voltages at Kenya Power Line Constructions.
Overview
23
23
years of professional experience
Work History
Information Technology Technician
Performance Home Medical
Kent, WA
05.2021 - Current
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of all hardware, server resources, applications and key processes.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Identified potential online sales and cross-selling opportunities in course of delivery of support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Warehouse Assistant/Delivery Driver
KENT, WA
02.2021 - Current
- Prepares orders for shipment by systematically picking, packing and labeling merchandise.
- Keeps all documentation and records accurate and updated with latest data to prevent errors in processing or delivery.
- Maintains strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Displays expertise in inventory management and transferred inventory to and from target destinations using forklifts and other transportation vehicles while maintaining accurate inventory records.
- Cleans and maintains warehouse in compliance with OSHA safety standards, with proper storage and maintenance of machinery, tools and supplies.
Home Care Aide
EMERALD PARK CARE CENTRE
SPANAWAY, WA
04.2020 - 04.2021
- Maintains clean, safe and well-organized patient environment, supervises daily activities and provided assistance when needed.
- Assists patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, purchasing supplies and assisting with mobility restrictions.
- Follows nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Administers daily medication as directed by physician, monitors progress and documents any patient health status changes.
- Provides support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Promotes long-term, professional relationships with patients and families.
- Monitors and assists residents through individual service plans.
- Encourages patients to participate in safe physical activity to help boost mood and improve overall wellness.
Home Care Aide
HOPITALITY HOME CARE LLC
TACOMA, SEATAC
01.2020 - 09.2020
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Assisted disabled clients in any way necessary to facilitate independence and well-being including safe transition between sleeping surfaces, dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care and assisted residents through individual service plans.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Executive Managing Director
NEON GENERAL CONTRACTORS LTD
01.2013 - 11.2019
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
- Increased company revenue by $300,000 in 5 years through aggressive new market strategies.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Spearheaded product line diversification to achieve 15% increase in revenue and penetrate wider markets.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Led strategic and business initiatives to successfully grow revenue in areas such as Construction and IT Administration Services.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Managed 25 team members across 4 departments, resulting in approximate $300,000 increase in annual revenue.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
IT System Administrator
INTEGRATED TECHNOLOGIES AND SYSTEMS LTD – KENYA
11.2012 - 08.2019
- Established network specifications and analyzed workflow, access, information and security requirements.
- Planned and implemented upgrades to system hardware and software.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of servers in all departments.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Evaluated latest technology innovations, adopted cost-effective, useful solutions and as well made recommendations.
Electrical Site Engineer
BROADMIND ROBOTICS LTD
02.2006 - 11.2012
- Coordinated materials delivery and organization to maintain smooth flow of work.
- Verified on-time deliverables within budget parameters through effective management of project milestones.
- Performed in-depth electrical acceptance testing of completed hardware, including continuity and high-potential isolation testing.
- Negotiated schedules, work plans and payment structures with subcontractors.
- Read and interpreted blueprints, diagrams and schematics to correctly coordinate work.
- Oversaw teams of electrical contractors focused on installing hybrid -Diesel systems for Several projects.
- Created electrical schematics using AutoCAD Electrical Toolset.
- Confirmed system and component capabilities by designing testing methods and testing properties.
- Validated small product and subsystem performance by performing analysis, simulation and laboratory testing.
Education
Associate of Arts; Masters - Business Administration (Management Information Systems
Kenyatta University
Certified Bookkeeper, National Association of Certified Public Bookkeepers - undefined
Associate of Science; Bachelor of Science - Computer Science
Catholic University of Eastern Africa
Associate of Science; Diploma - Electrical Engineering
Railway Training Institute
High School Diploma - undefined
Muhoho High School
Accomplishments
- Installation and Set -up of Electric Transformers, 500 KVA to 11KV at Habasweni to feed Modogashe 11kv line.
- Upgrading Hola Substation From Thermal to a Hybrid.
- Construction of 3 substations namely; Elwak, Takaba and Laisamis.
- Installation of Kenya Wines Agencies Ltd Biometric Access Control System.
- Installation of KCA University RFID based Book Detection System.
- Installation and Support System Golf Hotel, Kakamega Hotel Management System.
- Installation of Hotel Smart Locks and Access Control-Golf Kakamega Hotel SKILLS.
- Project Management.
- Performance Improvement.
- Business Administration.
- Effective Communication.
- Staff Management.
- Technical Analysis.
- Electrical Engineering.
- Team Building/Leadership.
- Hardware/Software Installation.
- Strategic Planning/Execution.
- Problem Solving/Negotiation.
- Documentation.
- Customer Service/Support.
- IT Skills.
Timeline
Information Technology Technician
Performance Home Medical
05.2021 - Current
Warehouse Assistant/Delivery Driver
02.2021 - Current
Home Care Aide
EMERALD PARK CARE CENTRE
04.2020 - 04.2021
Home Care Aide
HOPITALITY HOME CARE LLC
01.2020 - 09.2020
Executive Managing Director
NEON GENERAL CONTRACTORS LTD
01.2013 - 11.2019
IT System Administrator
INTEGRATED TECHNOLOGIES AND SYSTEMS LTD – KENYA
11.2012 - 08.2019
Electrical Site Engineer
BROADMIND ROBOTICS LTD
02.2006 - 11.2012
High School Diploma - undefined
Muhoho High School
Associate of Science; Diploma - Electrical Engineering
Railway Training Institute
Associate of Science; Bachelor of Science - Computer Science
Catholic University of Eastern Africa
Certified Bookkeeper, National Association of Certified Public Bookkeepers - undefined
Associate of Arts; Masters - Business Administration (Management Information Systems
Kenyatta University
Similar Profiles
Noah KeeneyNoah Keeney
Service Technician at Performance Home MedicalService Technician at Performance Home Medical
Adam GugickAdam Gugick
Executive Vice President of Business Development at Performance Home MedicalExecutive Vice President of Business Development at Performance Home Medical
Lonnie DavenportLonnie Davenport
Operations Manager Service Techs and Warehouse at Performance Home MedicalOperations Manager Service Techs and Warehouse at Performance Home Medical
Elgin SpencerElgin Spencer
Qualifier/Billing Department at Performance Home MedicalQualifier/Billing Department at Performance Home Medical
Stephanie LesinaivaluStephanie Lesinaivalu
Customer Service Representative at Darwins Natural Pet ProductsCustomer Service Representative at Darwins Natural Pet Products