ALOK GUPTA
DALLAS
Summary
Experienced Delivery Lead with 12+ years in managing large-scale technology initiatives across enterprise payment platforms. Skilled in Agile delivery, cross-team coordination, and stakeholder engagement. Strong expertise in JIRA Align, Data Quality, ServiceNow, ETL and Power BI with a proven record of driving on-time, compliant delivery in highly regulated environments.
Overview
7
7
years of professional experience
Work History
Technology Manager
CITI Bank USA
05.2018 - Current
- Chaired key decision checkpoints and scope alignment forums for ISO 20022 and RTP rollouts, applying Agile (SAFe) methodologies with JIRA Align, Microsoft Teams, and RAID logs, ensuring regulatory compliance and meeting all critical delivery milestones.
- Led end-to-end coordination for concurrent streams (e.g., payment rails, fraud integration, reporting) by aligning sprint plans, timelines, and environments across teams using JIRA Align, Azure DevOps, and Miro, ensuring seamless integration and on-time delivery.
- Orchestrated delivery across 6+ technology and business teams for enterprise payment initiatives, managing cross-functional dependencies via JIRA Advanced Roadmaps, Confluence, and RAID logs, resulting in zero critical delivery slippages.
- Drove structured planning and execution sessions across payment projects, leveraging JIRA, Confluence, ServiceNow, and Power BI to track progress, manage risks, and resolve 100% of high-priority blockers, resulting in a 25% acceleration in delivery timelines.
- Partnered with business sponsors and product owners to translate high-level goals into executable delivery plans using JIRA, Confluence, and JIRA Align, ensuring 100% scope alignment and reducing mid-project change requests by 35%.
- Conducted structured alignment sessions and walkthroughs with 20+ stakeholders using Microsoft Teams, Miro, and SharePoint, enabling flawless delivery of regulatory milestones with zero UAT rework.
- Fostered strong collaboration across business and technology units by leading structured syncs, aligning delivery roadmaps, and resolving integration challenges early—ensuring on-time launch of key payment platform enhancements.
- Acted as the primary liaison between global product, engineering, QA, and infrastructure teams, accelerating decision-making and reducing turnaround time on critical deliverables by 30% through streamlined workflows and clear escalation paths.
- Delivered concise, insight-driven status updates to senior leadership and 30+ stakeholders, enabling early resolution of 90% of critical issues and improving program risk visibility by 40% through structured reporting.
- Designed and maintained real-time dashboards and milestone-based reports covering RAID items and schedule health, supporting $20M+ in payment initiatives and driving 95% on-time milestone achievement across 5+ concurrent workstreams.
- Proactively identified resource gaps and partnered with HR and vendor management to secure incremental skilled personnel, ensuring 100% milestone delivery without impacting timelines.
- Collaborated with PMs and team leads to forecast capacity using MS Project, Smartsheet, and Jira Portfolio, improving resource utilization by 20% across 5+ payment delivery streams.
- Supported contingency planning and resourcing reviews via Excel dashboards and Teams coordination, reducing execution bottlenecks and maintaining delivery momentum.
- Enforced compliance with Enterprise Change Management policies using ServiceNow and Change Control Boards (CCB), resulting in zero audit findings and a 15% drop in post-deployment incidents.
- Led change approval workflows and inter-team change communications, ensuring all releases passed governance tollgates and met SOX and regulatory standards for payment systems.
Education
Bachelor of Technology - Electronics And Communications Engineering
Academy of Business And Engineering Services
Ghaziabad India05-2007
Skills
Skills:
Program Delivery Agile Cross-Functional Collaboration Enterprise Payments Risk & Issue Management (RAID) JIRA, Confluence ServiceNow Change Management Power BI MS Project Resource Planning Executive Reporting SharePoint Payment Platform Integration
Timeline
Technology Manager
CITI Bank USA
05.2018 - Current
Bachelor of Technology - Electronics And Communications Engineering
Academy of Business And Engineering Services
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