Alon Hunsucker
Tifton,GA
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes in challenging situations. A collaborative team player, adaptable to evolving needs, consistently focused on achieving results through efficient and empathetic service delivery. Recognized for reliability and a proactive approach to fulfilling customer and organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Disaster Recovery Specialist
Small Business Administration
New Port Richey, FL
08.2020 - Current
- Reviewed and filed legal documents utilizing internal systems and email, ensuring accuracy and adherence to marketing standards.
- Responded to a variety of customer inquiries, ranging from routine to complex, providing detailed information to the public regarding federally declared disasters and the SBA's disaster loan program, demonstrating strong communication and problem-solving skills.
- Assisted lower graded or new employees with responding to customer service inquiries received by telephone or email, contributing to team development and knowledge sharing.
- Assisted borrowers with the completion of their loan closing documents and answered questions regarding the loan closing and disbursement process, utilizing problem-solving skills and ensuring accuracy.
- Accepted borrower payments using online payment processing tools, demonstrating attention to detail and accuracy.
- Utilized a variety of computer systems, including Microsoft Office, to research customer inquiries, record call activity, and prepare appropriate forms and letters, applying data entry and organizational skills.
Production Supervisor
Amazon
Tampa, FL
10.2016 - 04.2020
- Managed 40-60 employees during 10-hour shifts, executing labor moves/shares and processing EOS paperwork in a timely manner, demonstrating management skills and ability to prioritize.
- Trained new associates according to safety and learning department standards, mentoring new hires according to HR standards to prepare them for success, showcasing training and development skills.
- Ensured safety standards were met by clearing jams and writing fraud and trouble tickets pertaining to purchase orders, image updates, title updates, and item discrepancies, applying critical thinking and problem-solving skills.
- Resolved issues on receive lines pertaining to PO issues and barcode issues, demonstrating strong analytical and problem-solving skills.
Marketing Director/Sales
S-n-G's Auto
Charlotte, NC
11.2011 - 09.2015
- Handled scheduling of all automotive work, applying organizational skills and attention to detail.
- Followed up with customers to ensure satisfaction and build trust.
- Created and advertised deals to drive service appointments while maximizing profit margins per customer, utilizing copywriting and marketing trends knowledge.
Education
IT Support - Online Course
Google on Coursera
Cyber Security - Online Course
Google on Coursera
09.2025
ESL Education - College
Arizona State University
Business Administration - Bachelor's
Kaplan University
Concord, NC05.2017
Medical Billing
Coursera - AAPC Medical Billing
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Data entry
- Help desk support
- Call center experience
- Conflict resolution
- Live chat support
- Ticket management
- Appointment scheduling
- Organization
- Customer focus
Certification
- CPR Certification
- First Aid Certification
- IT Support (Online Course)
- Cyber Security (Online course)
- ESL Education (College)
- Business Administration (Bachelor's)
Awards
Employee Recognition Award, Small Business Administration — April 2022 Employee recognition award from Small Business Administration for meeting or exceeding quality standard metrics., Employee Recognition Award, Small Business Administration — July 2021 Employee recognition award from Small Business Administration for meeting or exceeding quality standard metrics., Employee Recognition Award, Small Business Administration — September 2020 Employee recognition award from Small Business Administration for meeting or exceeding quality standard metrics., Employee Recognition Reward - Metrics met or exceeded, Amazon — July 2017 Awarded with an employee recognition award from Amazon for meeting and exceeding company metric standards/rate and making sure my team as a whole met or exceeded it also for several years in a row beginning July of 2017.
Timeline
Disaster Recovery Specialist
Small Business Administration
08.2020 - Current
Production Supervisor
Amazon
10.2016 - 04.2020
Marketing Director/Sales
S-n-G's Auto
11.2011 - 09.2015
Cyber Security - Online Course
Google on Coursera
ESL Education - College
Arizona State University
Business Administration - Bachelor's
Kaplan University
IT Support - Online Course
Google on Coursera
Medical Billing
Coursera - AAPC Medical Billing