Alon Hunsucker
Tifton,GA
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes in challenging situations. A collaborative team player, adaptable to evolving needs, consistently focused on achieving results through efficient and empathetic service delivery. Recognized for reliability and a proactive approach to fulfilling customer and organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Disaster Recovery Specialist
Small Business Administration
08.2020 - Current
- Reviewed and filed legal documents utilizing internal systems and email, ensuring accuracy and adherence to marketing standards.
- Responded to a variety of customer inquiries, ranging from routine to complex, providing detailed information to the public regarding federally declared disasters and the SBA's disaster loan program, demonstrating strong communication and problem-solving skills.
- Assisted lower graded or new employees with responding to customer service inquiries received by telephone or email, contributing to team development and knowledge sharing.
- Assisted borrowers with the completion of their loan closing documents and answered questions regarding the loan closing and disbursement process, utilizing problem-solving skills and ensuring accuracy.
- Accepted borrower payments using online payment processing tools, demonstrating attention to detail and accuracy.
- Utilized a variety of computer systems, including Microsoft Office, to research customer inquiries, record call activity, and prepare appropriate forms and letters, applying data entry and organizational skills.
Production Supervisor
Amazon
10.2016 - 04.2020
- Managed 40-60 employees during 10-hour shifts, executing labor moves/shares and processing EOS paperwork in a timely manner, demonstrating management skills and ability to prioritize.
- Trained new associates according to safety and learning department standards, mentoring new hires according to HR standards to prepare them for success, showcasing training and development skills.
- Ensured safety standards were met by clearing jams and writing fraud and trouble tickets pertaining to purchase orders, image updates, title updates, and item discrepancies, applying critical thinking and problem-solving skills.
- Resolved issues on receive lines pertaining to PO issues and barcode issues, demonstrating strong analytical and problem-solving skills.
Marketing Director/Sales
S-n-G's Auto
11.2011 - 09.2015
- Handled scheduling of all automotive work, applying organizational skills and attention to detail.
- Followed up with customers to ensure satisfaction and build trust.
- Created and advertised deals to drive service appointments while maximizing profit margins per customer, utilizing copywriting and marketing trends knowledge.
Education
IT Support - Online Course
Google on Coursera
Cyber Security - Online Course
Google on Coursera
09.2025
ESL Education - College
Arizona State University
Business Administration - Bachelor's
Kaplan University
Concord, NC05.2017
Medical Billing
Coursera - AAPC Medical Billing
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Data entry
- Help desk support
- Call center experience
- Conflict resolution
- Live chat support
- Ticket management
- Appointment scheduling
- Organization
- Customer focus
Certification
- CPR Certification
- First Aid Certification
- IT Support (Online Course)
- Cyber Security (Online course)
- ESL Education (College)
- Business Administration (Bachelor's)
Awards
Employee Recognition Award, Small Business Administration — April 2022 Employee recognition award from Small Business Administration for meeting or exceeding quality standard metrics., Employee Recognition Award, Small Business Administration — July 2021 Employee recognition award from Small Business Administration for meeting or exceeding quality standard metrics., Employee Recognition Award, Small Business Administration — September 2020 Employee recognition award from Small Business Administration for meeting or exceeding quality standard metrics., Employee Recognition Reward - Metrics met or exceeded, Amazon — July 2017 Awarded with an employee recognition award from Amazon for meeting and exceeding company metric standards/rate and making sure my team as a whole met or exceeded it also for several years in a row beginning July of 2017.
Timeline
Disaster Recovery Specialist
Small Business Administration
08.2020 - Current
Production Supervisor
Amazon
10.2016 - 04.2020
Marketing Director/Sales
S-n-G's Auto
11.2011 - 09.2015
Cyber Security - Online Course
Google on Coursera
ESL Education - College
Arizona State University
Business Administration - Bachelor's
Kaplan University
IT Support - Online Course
Google on Coursera
Medical Billing
Coursera - AAPC Medical Billing
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