Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alon Zeppenfeldt

Houston,TX

Summary

I Have 26 + Years Security experience Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Security Wellness Check Inspection

Allied Universal Security Services

Conducted Covid screening Wellness checks for oncoming entry into Facility. Officer was responsible for Forehead Temperature check and Covid Symptom Questionnaire Screening.

  • Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased repeat business.
  • Managed vendor relationships to ensure timely delivery of high-quality products at competitive prices.
  • Conducted regular product training sessions, empowering staff members with up-to-date knowledge on emerging trends in health and wellness.

Security Console Operator

Allied Universal Security Services
02.2021 - Current
  • Enhanced security by monitoring and controlling access to facilities and responding to emergencies promptly.
  • Ensured a safe environment by performing regular security checks and identifying potential risks.
  • Improved response time to incidents by maintaining open communication with law enforcement agencies and emergency services.
  • Minimized loss prevention through effective surveillance, thorough reporting, and diligent follow-up on identified issues.
  • Streamlined security operations by maintaining the organization''s key control system and updating access codes regularly.
  • Contributed to a secure facility by conducting thorough background checks on all personnel requesting access.
  • Maintained an efficient security console by keeping accurate records of visitors, deliveries, and other activity logs.
  • Reduced false alarms by troubleshooting issues with alarm systems and providing timely maintenance as needed.
  • Supported incident management processes by documenting events accurately in the security database for further analysis or legal proceedings.
  • Assisted in the development of emergency response plans, ensuring preparedness for various scenarios such as natural disasters or active shooter situations.
  • Conducted routine inspections of physical security measures, making recommendations for improvements where necessary.
  • Mitigated risks associated with unauthorized entry attempts through prompt identification and resolution of any breaches in perimeter security.
  • Promoted a culture of safety within the organization through regular communication of relevant policies, procedures, and best practices related to workplace security.
  • Augmented situational awareness during high-profile events through close coordination with event organizers and other stakeholders involved in event planning efforts.
  • Maximized efficiency of daily operations by creating detailed shift reports highlighting significant activities during each watch period for review by management.
  • Optimized the use of security resources by assessing current and future needs and providing recommendations for adjustments to staffing levels or equipment procurement.
  • Checked and verified photo identification prior to granting facility access.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Permitted entry with escort for approved persons into secure locations.

Armed Security Officer

Allied Universal Security Services
01.2018 - 03.2020

Foot and Vehicle patrol for the Museum of Fine Arts. Responsible for Deterring homeless population from customers. Monitoring for Parking Violations. Protecting Art work.

  • Conducted regular risk assessments to identify vulnerabilities and recommend necessary safety improvements.
  • Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
  • Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
  • Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
  • Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
  • Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
  • Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
  • Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.

Armed Security Supervisor

Allied Universal Security Services
11.1997 - 04.2019

Site Supervisor Account Manger for a Residential Subdivision Armed Guards.

  • Collaborated with local law enforcement agencies for improved coordination during emergency situations.
  • Setting Employee Schedules and Payroll.
  • Interviewing for Guard positions.
  • Experience with writing post orders for Clients.
  • Experience with having employees working as a team.
  • Experience with working with Clients in meetings.
  • Provided top-notch customer service, addressing concerns and inquiries from clients and visitors in a professional manner.
  • Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
  • Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
  • Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
  • Developed comprehensive emergency response plans to address potential threats or crises effectively.
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Streamlined communication between security staff and other departments by establishing clear lines of responsibility and reporting structures.
  • Instituted preventative maintenance programs for all security equipment, reducing downtime due to technical issues or malfunctions.
  • Promoted safety awareness among staff through ongoing training sessions and educational materials on relevant topics such as workplace violence prevention or active shooter scenarios.

Education

No Degree - Architectural Drafting Technology

Texas Southern University
Houston, TX

High School Diploma -

Hastings High School
Houston, TX
05.1994

Skills

  • Organizational Abilities
  • POS System Operation
  • Effective Communication
  • Problem Solving Aptitude
  • Attention to Detail
  • Professionalism and Etiquette
  • Customer Service Excellence
  • Team Collaboration

Timeline

Security Console Operator

Allied Universal Security Services
02.2021 - Current

Armed Security Officer

Allied Universal Security Services
01.2018 - 03.2020

Armed Security Supervisor

Allied Universal Security Services
11.1997 - 04.2019

Security Wellness Check Inspection

Allied Universal Security Services

No Degree - Architectural Drafting Technology

Texas Southern University

High School Diploma -

Hastings High School
Alon Zeppenfeldt