Alona Davis
Sealy,TX
Summary
Proven leader and skilled sales consultant with a track record of enhancing customer satisfaction and boosting team performance at Progressive. Excelled in customer relationship management and strategic planning, significantly improving client rapport and sales outcomes, and maintaining less than 2% of lost work. Demonstrates exceptional time management and closing techniques.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Progressive
2024.05 - Current
- Answered customer questions about policies and services, and promoted key coverages.
- Listened to customer needs and desires to identify and recommend optimal policies.
- Delivered energetic responses to customers, going above and beyond to serve needs.
- Volunteered for extra shifts after scheduled hours and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Shift Leader
Wendys
2023.08 - 2024.05
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained and mentored new employees to maximize team performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Set up Associate
Walmart
2023.04 - 2023.07
- utilized store closing time to move products are the store during a remodel.
Customer Service Representative
Iconic Results
2021.09 - 2022.10
- actively sought out new business opportunities through cold calling, prospecting, and networking.
- established new accounts through cold calling
- Generated new business leads through networking events, trade shows, and cold calling efforts.
Education
Business Data Analytics
Arizona State University
Online05.2027
Diploma -
Nfl Yet College Prep Academy
Phoenix, AZ05.2021
Skills
- Closing Techniques
- Customer Relationship Management
- Objection handling
- Strategic Planning
- Customer oversight
- Project Management
- Sales Strategies
- Time Management
Timeline
Sales Consultant
Progressive
2024.05 - Current
Shift Leader
Wendys
2023.08 - 2024.05
Set up Associate
Walmart
2023.04 - 2023.07
Customer Service Representative
Iconic Results
2021.09 - 2022.10
Business Data Analytics
Arizona State University
Diploma -
Nfl Yet College Prep Academy
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