Alona Havrylets
Sarasota,FL
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Marriott Beachside Hotel. Excelled in enhancing customer engagement and resolving issues, boosting repeat client visits. Skilled in retail sales and efficient team management, significantly improving service quality and operational efficiency.
Overview
2022
2022
years of professional experience
Work History
Retail Sale Associate
Banana Republic
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Retail Sales Associate
Porter Village
02.2010 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Housekeeping Manadger
Marriott Beachside Hotel
12.2015 - 03.2021
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Managed staff of Number housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Housekeeping Supervisor
Beachside Hotel and Conference Centre
02.2008 - 12.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Master Of Psychology -
Yuriy Fedkovych Chernivtsi National University
Ukraine05.2004
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Store opening and closing
- Money handling
- Cash register operation
- Stocking and receiving
- Store maintenance
- Retail store operations
- Customer needs assessment
Timeline
Housekeeping Manadger
Marriott Beachside Hotel
12.2015 - 03.2021
Retail Sales Associate
Porter Village
02.2010 - 11.2021
Housekeeping Supervisor
Beachside Hotel and Conference Centre
02.2008 - 12.2015
Retail Sale Associate
Banana Republic
Master Of Psychology -
Yuriy Fedkovych Chernivtsi National University
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