Alona James
Jamestown,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Quality Analysis Specialist
Walmart
07.2023 - Current
- Conducted thorough root cause analyses to quickly identify and address issues impacting product quality.
- Streamlined quality analysis processes, resulting in increased efficiency and timeliness of issue resolution.
- Boosted team performance through continuous training sessions on best practices in quality analysis and inspection techniques.
- Made sure that all employees adhered to company rules and expectations
Quality Analysis Specialist
Kelly Connect
05.2022 - 07.2023
- Monitored ongoing production processes closely, swiftly identifying potential issues before it could impact final product outcomes.
- Reduced production defects by implementing rigorous quality control measures and providing detailed feedback to production teams.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
The Home Depot
05.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Store Manager
Bed Bath and Beyond
10.2018 - 05.2021
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Office Manager
Able 2 Care
06.2018 - 05.2021
- Managed Staff of 28
- Faxed paperwork
- Employment verification
- Communicated with clients and caregivers
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Education
Real Estate -
Carolina School Of Real Estate
High Point, NC04.2023
High School Diploma -
Bullard Havens Technical High School
Bridgeport, CT06.2020
Skills
- Communication
- Patience
- Knowledgeable
- Friendly
- Organization
- Time management
- Active listening
- Leadership
- Materials Inspection
- Continuous Improvement
- Training Implementation
- Quality Improvement
Timeline
Quality Analysis Specialist
Walmart
07.2023 - Current
Quality Analysis Specialist
Kelly Connect
05.2022 - 07.2023
Customer Service Representative
The Home Depot
05.2021 - 05.2022
Assistant Store Manager
Bed Bath and Beyond
10.2018 - 05.2021
Assistant Office Manager
Able 2 Care
06.2018 - 05.2021
Real Estate -
Carolina School Of Real Estate
High School Diploma -
Bullard Havens Technical High School