Alona James
Fayetteville,NC
Summary
Dedicated to using excellent research, investigation and project management abilities to optimize management, organization. Results-driven, precise, and systematic with quick learning and collaborative nature.
Overview
6
6
years of professional experience
Work History
Claims Specialist
Allstate
04.2024 - Current
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Fraud Support Advisor
Walmart
08.2023 - 02.2024
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Led team of fraud analysts, resulting in increased efficiency and case resolution rates.
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
Billing and Technical Support Advisor
Kelly Connect
05.2022 - 07.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Customer Service Representative
The Home Depot
05.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Store Manager
Bed Bath and Beyond
10.2018 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Office Manager
Able 2 Care
06.2018 - 05.2021
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
Education
High School -
Bullard Havens Technical High School
Bridgeport, CT06.2020
Skills
- Communication
- Patience
- Knowledgeable
- Organization
- Time management
- Active listening
- Leadership
- Critical thinking
- Customer service
- Teamwork and collaboration
- Claims investigation
- Verbal communication
Timeline
Claims Specialist
Allstate
04.2024 - Current
Fraud Support Advisor
Walmart
08.2023 - 02.2024
Billing and Technical Support Advisor
Kelly Connect
05.2022 - 07.2023
Customer Service Representative
The Home Depot
05.2021 - 05.2022
Assistant Store Manager
Bed Bath and Beyond
10.2018 - 05.2021
Assistant Office Manager
Able 2 Care
06.2018 - 05.2021
High School -
Bullard Havens Technical High School
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