Alona Koval

Three months after initiating and developing a relationship with key figures of strategic interest, successfully secured an exclusive vendor contract with the Woman's Hospital.

Initiated, developed and maintained strong relationships that generated revenue with key figures of the Louisiana State Departments such DOTD, OSB, DPS, ORM, GOHSEP, directors of the Ascension Parish's School Board and the Office of Public Work, the Government Officials such as the Chief of Staff, as well as state funded institutions such as LSU and Pennington Biomedical Center.

Created and implemented successful strategies for client acquisition, engagement and retention in insurance, realty, property management, service and hospitality industries as well as the chemical plants and the manufacturing sector.

Tailored sales strategies to best suit the diverse clientele by assessing information gathered from research, meetings and correspondence identifying client needs and offering relevant solutions.

Educated clients about technical aspects of services offered and kept them continually engaged with the company through in-person visits, organization of events, and through online marketing campaigns.

• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Updated executive officer on changing business needs by thoroughly documenting over 300 internal and client meetings.
• Informed contractors of client project requirements to foster client satisfaction.

• Analyzed data to assess and report on identifiable and relevant business trends.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used CMR strategies to promote exceptional customer service and create positive environment for 30 employees and 100's of clients.
• Developed and deepened relationships with customers, vendors and internal stakeholders

• Collected, arranged and input information into database system.
• Tracked and analyzed and monthly and quarterly reports to determine needed improvements.
• Motivated and trained over 20 employees to maximize team productivity.
• Analyzed and evaluated operational issues and determined cost-effective solutions.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Applied customer feedback to develop process improvements.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

• Coordinated schedules and timelines for 75+ events.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Liaised with marketing and PR colleagues to promote 45 special events in social calendars.
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for guest list finalization, rehearsals, ceremonies, and receptions.
• Coordinated receptions for weddings, reunions, and corporate events.
• Selected and ordered décor and event materials.
• Supervised onsite team of caterers, audio-visual technicians, and facility management team.