Alona Lishchuk
Brooklyn,USA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
12
12
years of professional experience
Work History
Office Manager
Diamond Braces
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Treatment Coordinator
Diamond Braces
05.2023 - 12.2023
- Performed a wide variety of roles to support patients and their families through the dental treatment experience and manage communication and cooperation between patients, doctors, and support staff
- Gathering information from new patients
- Introducing patients and families to the dental office and treatment team
- Educating patients and families on treatment options, costs, and setting up payment plan
- Communicating with patients/families for appointments, payment schedules, etc
- Verify Insurance Eligibility, policy usage and limitations; Follow up with patients on benefits and insurance coverage as needed; Submitting paperwork to insurance providers
- Patient Financial Contract Creation; Inputting any patient discounts/balance adjustments/write offs; Reviewing and Signing Contracts with Patients
- Run financial report
- Communicating patient needs and questions to dentist and staff
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Assistant to Private Realtor
Private Realty Group
01.2016 - 01.2021
- Leveraged years of real estate expertise and experience to manage the buying and selling of residential and commercial properties
- Proved adept at providing exceptional customer service, leveraging sales and marketing expertise
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Residential Real Estate Specialist
Capital Real Estate Agency
01.2015 - 01.2016
- Drafted clear and concise correspondence to clients summarizing key aspects of their case progress or changes in legislation affecting their real estate holdings.
- Facilitated timely completion of appraisals by coordinating appointments with homeowners and real estate agents.
Sales Manager and Marketer
Solo Park, Housing Construction Coop.
01.2013 - 01.2015
- Managed a team of customer service representatives and marketers to ensure excellent customer service and sales experiences
- Trained and coached staff on customer service best practices, product knowledge and sales techniques
- Monitored call and customer metrics to ensure team members met performance goals and standards
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Master’s Degree - Banking Management
Kyiv National Economic University
01.2011
Bachelor’s Degree - Banking and Finance
Kyiv National Economic University
01.2011
Bachelor’s Degree - Management of Organizations
National University of Food Technologies
01.2007
Skills
- Customer service
- Mail handling
- Organizational skills
- Office administration
- Scheduling and calendar management
- Office management
- Staff hiring
- Document management
- Customer relations
- Documentation and control
- Staff management
- Employee training
- Financial reporting
- Team supervision
- Supply management
- Staff training
- Self motivation
- Computer skills
- Attention to detail
- Problem-solving abilities
- Customer relationship management
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Office Manager
Diamond Braces
01.2024 - Current
Treatment Coordinator
Diamond Braces
05.2023 - 12.2023
Assistant to Private Realtor
Private Realty Group
01.2016 - 01.2021
Residential Real Estate Specialist
Capital Real Estate Agency
01.2015 - 01.2016
Sales Manager and Marketer
Solo Park, Housing Construction Coop.
01.2013 - 01.2015
Bachelor’s Degree - Banking and Finance
Kyiv National Economic University
Bachelor’s Degree - Management of Organizations
National University of Food Technologies
Master’s Degree - Banking Management
Kyiv National Economic University
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