ALONA LUNA
Queen Creek,AZ
Summary
Dedicated professional with a strong background in conflict resolution, emergency response, and observation. Successfully supervised inmate activities while training new staff on protocols. Committed to maintaining safety and security standards in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Correctional Officer
State Of Arizona Department Of Corrections
Florence, AZ
03.2021 - Current
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular inspections of cells and common areas to ensure compliance with regulations.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations.
- Trained new staff on procedural protocols and emergency response measures.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Event Coordinator
Paradise Valley Country Club
Paradise Valley, AZ
09.2024 - 03.2025
- Designed layout plans for various events, maximizing space utilization while adhering to safety regulations and guest comfort.
- Managed event budgets effectively, tracking expenditures and ensuring alignment with financial objectives set by management.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Asset Protection Officer
Metro One Loss Prevention Services
Phoenix, AZ
01.2020 - 03.2021
- Monitored surveillance systems to identify and prevent theft in retail environments.
- Conducted regular audits of inventory and safety protocols to ensure compliance with company standards.
- Collaborated with law enforcement to investigate incidents of theft and fraud, enhancing security measures.
- Trained new staff on loss prevention techniques and emergency response procedures to improve team effectiveness.
Security Officer
Anderson Security
Phoenix, AZ
08.2019 - 01.2020
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify and mitigate potential risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Trained new security staff on protocols and emergency response procedures.
Sales Associate
Steinmart
Queen Creek, AZ
08.2017 - 02.2019
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels to ensure optimal product availability and minimize stockouts.
- Trained new staff on sales techniques and customer engagement strategies.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Collaborated with team members to achieve monthly sales targets and promotional goals.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
Education
Nursing
Central Arizona College
Coolidge, AZ12-2026
High School Diploma -
American Leadership Academy
Queen Creek, AZ05-2019
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Observation
- Surveillance
- Written communication
- Excellent communication
- Multitasking
- Time management
Timeline
Event Coordinator
Paradise Valley Country Club
09.2024 - 03.2025
Correctional Officer
State Of Arizona Department Of Corrections
03.2021 - Current
Asset Protection Officer
Metro One Loss Prevention Services
01.2020 - 03.2021
Security Officer
Anderson Security
08.2019 - 01.2020
Sales Associate
Steinmart
08.2017 - 02.2019
Nursing
Central Arizona College
High School Diploma -
American Leadership Academy