Alona Mitchell
Capitol Heights,MD
Summary
Orderly and committed Administrative Assistant with over 2 years of experience. Skilled in customer relations and adept at handling challenges in fast-paced environments. Possessing a detail-oriented and decisive nature, with a strong sense of judgment, excellent multitasking abilities, and self-motivation. Comfortable working independently or collaboratively within teams to ensure timely and accurate completion of clerical tasks. Proven track record of success as a dependable service coordinator, paying close attention to detail and maintaining a proactive mindset. Actively seeks opportunities to enhance processes and workflows for the benefit of the team. Received training in compounding and mixing medications, along with extensive knowledge in dispensing protocols, inventory management, and regulatory restrictions. Seeking a full-time position that provides professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Support Associate
Maryland National planning commission
08.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Created spreadsheets and maintained filing systems for various departments.
- Scheduled appointments and meetings as requested by supervisors.
- Assisted in data entry tasks such as entering customer orders into database system.
- Performed general office duties including photocopying, scanning, faxing, ordering supplies.
- Handled confidential information with discretion and tactfulness.
- Greeted visitors in a professional manner while providing assistance as needed.
- Delivered exceptional customer service through direct communication with clients and team members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
Associate of Science - Diagnostic Medical Sonography
Howard Community College
Columbia, MD05-2027
PTCB Certification - Pharmacy Technician
Stepful
3400 Cottage Way Ste G214261, Sacramento01-2025
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD06.2022
Skills
- Customer Service
- Issue Handling
- Front Office Management
- Customer Assistance and Interaction
- Problem-Solving Skills
- Listening Skills
- Administrative Skills
- Medication Distribution
- Compounding Techniques
- Pharmacy Ethics Adherence
- Drug safety
- Medication Reconciliation
Certification
- Certificate from The University Of Maryland Talent search program
Accomplishments
- Scholarship From Fairmont Heights Highschool
- Scholarship To Mount Saint Mary's
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Support Associate
Maryland National planning commission
08.2021 - Current
High School Diploma -
Fairmont Heights High School
- Certificate from The University Of Maryland Talent search program
Associate of Science - Diagnostic Medical Sonography
Howard Community College
PTCB Certification - Pharmacy Technician
Stepful
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