ALONA SANCHEZ
Bosque,NM
Summary
Professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Proven ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in communication, conflict resolution. Known for reliability, adaptability.
Overview
26
26
years of professional experience
Work History
Service Coordinator
Ambercare
02.2020 - 11.2025
- Scheduling and supervising in-home care workers and clients
- Maintained schedules by entering schedules into the system, client schedules, also to note system of any appointments that change in the clients routine.
- Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
- Contacts care providers and clients to provide service updates
- Monthly and quarterly home supervisory visits
- Conducted new client intakes
- Prepared IPOCs for new and renewal of clients’ authorizations
- Maintained timesheets for employees that may have a missed or incomplete punches
- Provided back up for recruitment, when they were unavailable
Caregiver
Ambercare
04.2022 - 02.2025
- A caregiver for my husband
- CPR and First Aid Certified
Customer Relations Specialist
KAT Williams State Farm Insurance
01.2021 - Current
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Process cold calls
Administrative Coordinator
Isleta Resort & Casino
01.2018 - 01.2020
- Staff assistant and coordination activities Performs receptionist and meeting coordination duties, including managing office calendar(s)
- Organizes and maintains records and performs file maintenance
- Processes requisitions and purchases. Process travel for Leadership team and CEO
- Coordination of CEO, Executive Conference Room and Overlook Conference Room calendars I am no longer employed due to the COVID-19, my position was eliminated (RIF).
Construction Administrative Assistant
Isleta Resort and Casino
01.2016 - 01.2018
- Maintained records for the construction projects. Calendar meetings each week and ensured that everything was set up. Reserved hotel stays for the construction team. Printed blueprints and documents for meetings.
Compliance Administrative Assistant
Isleta Resort & Casino
01.2014 - 01.2016
- Responsibilities
- Handled all word processing and typing. Entered data for reports, shipping, and inventory. Maintained files for W-2, W-9's, process exceptions for the tech that have to be sent out to departments. Answered the telephone and represent the company in a professional and businesslike manner. Arrange the meeting space for the Responsible Gaming training, needing to make sure we have audio visual equipment and materials. Maintain self-ban files for those customers that do not want to gamble anymore. Promotions helped the tech maintain and audit the monthly promotions for the casino.
Call Center Supervisor
Isleta Resort and Casino
01.2013 - 01.2013
- Handled guest complaints and questions in a professional manner. Maintained payroll and files for 13 employees.
- Assisted in the disciplinary process for the department.
- Gathered and analyzed data for reports management would request. Customer service internal and external.
Hotel Executive Administrative Assistant
Hard Rock Hotel and Casino Albuquerque
01.2009 - 01.2013
- Handled all word processing and typing. Compile and enter data for reports, handle any shipping and mail runs, and help with inventory if needed. Maintain employee files for 191 employees that breaks in to 9 outlets. Maintain payroll and timekeeping.
- Answered the telephone and represented the company in a professional and businesslike manner. I am a liaison between the guests and Hotel General Manager when calls come in with complaints. I also serve as a resource in assisting with software applications.
- Arranges meetings and/or classes by coordinating the meeting space rooms, audio visual equipment and materials. Assist in maintaining the budget.
Food and Beverage Senior Administrative Assistant
Isleta Casino and Resort
01.2005 - 01.2009
- Handled all word processing and typing. Compile and enter data for reports.
- Handle any shipping, mail runs, and inventory if needed.
- Maintained employee files for 400 employees.
- Processed payroll and timekeeping.
- Handled customer complaints and employee complaints in a professional and timely manner.
- Helped in the training and development program for when Isleta had the hotel built.
Compliance Administrative Assistant
Isleta Casino
01.2003 - 01.2005
- Handled all word processing and typing. Entered data for reports, shipping, and inventory. Maintained files for W-2, Grievances for employees, helped technicians with overflow. Answered the telephone and represented the company in a professional and businesslike manner. Arranges meetings and/or classes by coordinating the meeting space rooms, audio visual equipment and materials.
Cashier/Banker
Isleta Casino
01.2000 - 01.2003
- Balanced large amounts of monies and paper, cashing in and out. Transferred monies to employees for the cages and to other departments. Represented the company in a professional manner to internal and external guests.
Education
Certificate - Human Resources Management
University of Phoenix
Phoenix, AZ11-2024
Associate - Business Management
University of New Mexico
Los Lunas, NM01.1997
High school diploma - undefined
Quigley Catholic High School
Baden, PA01.1992
Skills
- Guest Services
- 10 Key Data Entry
- Administrative Experience
- Microsoft Office
- Supervising Experience
- Typing
- Office Experience
- Front Desk
- Time Management
- Office Management
- Clerical Experience
- Payroll
- Multi-line Phone Systems
- Phone Etiquette
Timeline
Caregiver
Ambercare
04.2022 - 02.2025
Customer Relations Specialist
KAT Williams State Farm Insurance
01.2021 - Current
Service Coordinator
Ambercare
02.2020 - 11.2025
Administrative Coordinator
Isleta Resort & Casino
01.2018 - 01.2020
Construction Administrative Assistant
Isleta Resort and Casino
01.2016 - 01.2018
Compliance Administrative Assistant
Isleta Resort & Casino
01.2014 - 01.2016
Call Center Supervisor
Isleta Resort and Casino
01.2013 - 01.2013
Hotel Executive Administrative Assistant
Hard Rock Hotel and Casino Albuquerque
01.2009 - 01.2013
Food and Beverage Senior Administrative Assistant
Isleta Casino and Resort
01.2005 - 01.2009
Compliance Administrative Assistant
Isleta Casino
01.2003 - 01.2005
Cashier/Banker
Isleta Casino
01.2000 - 01.2003
Associate - Business Management
University of New Mexico
High school diploma - undefined
Quigley Catholic High School
Certificate - Human Resources Management
University of Phoenix