Alona Tourfa
Westland,MI
Summary
Well-qualified professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in cannabis and working in 24/7 uptime environment.
Overview
10
10
years of professional experience
Work History
Support Specialist
Metrc
05.2023 - Current
- Respond to customer inquiries from 23 different states and resolved complaints to establish trust and increase satisfaction.
- Troubleshot hardware, software, and network issues to identify and rectify discrepancies.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Worked in different teams to research tickets based on State compliance
Inventory Specialist
The Herbalist Cannabis Co
01.2023 - Current
- Recieving orders in Metrc
- Performed data entry and completed proper paperwork.
- Assisted in the processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Established protocols to use for inventory control and management, streamlining internal processes.
- Converting bulk into different quantities
- Rearranging backstock for a more organized work area, making it easier to see what needs to be re-ordered or what we can fill on the floor
- Running entire Weedmaps page, creating pictures with logos.
- Trained and ready to use Alpine Texting.
Vegetation Gardener
Sozo Health Inc
01.2022 - 01.2023
- First helped out with a lot of the smaller veg plants than really focused in on the Mother plants
- Check on the health of the plants daily, along with watering them
- Keeping them defoliated and topped to help create more clones, which turn into veg plants. Transplanting/Killing hundreds of plants, updating layouts and last top dates
- Cutting clones 2x/week, helping with plugging clones into blocks as needed
- Working by myself or on a team to finish tasks, such as; defoliating, pruning, topping.
Branch Supervisor
TCF Bank
05.2018 - 07.2020
- Audited and balanced the vault every day, exceeding over 100,000
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Analyze financial reports, and set goals for upcoming quarter
- Conduct over 200+ transactions a day, along with opening/closing accounts
- Ensure clients needs were met and followed up with any additional information
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
Assistant Manager
American Eagle Outfitters
11.2013 - 05.2018
- Started as a holiday associate and within a year an a half became an Assistant Manager with consistent numbers in the region for 2 years
- Helped at many stores along the way and always created a welcoming environment everywhere
- Daily opening/closing duties, Resolving customer issues, Product knowledge, Sales management, Multi-tasking, Marketing
- Operations: Forecasting, Scheduling, Payroll, Store audits
- Talent: Scouted, Hiring process all the way through, Training/Setting goals
- Merchandising: Shipment, Re-designing store layout, Floorset Execution.
Education
Some College (No Degree) -
Henry Ford College
DearbornSkills
- Microsoft Office, Excel, PowerPoint, Sales force, Google docs
- Creative Issue Resolution
- IT Ticket Documentation
- Compiling Data
- Organizational Skills
- Social Skills
Timeline
Support Specialist
Metrc
05.2023 - Current
Inventory Specialist
The Herbalist Cannabis Co
01.2023 - Current
Vegetation Gardener
Sozo Health Inc
01.2022 - 01.2023
Branch Supervisor
TCF Bank
05.2018 - 07.2020
Assistant Manager
American Eagle Outfitters
11.2013 - 05.2018
Some College (No Degree) -
Henry Ford College