Alona Welch
White House,TN
Summary
Detail-oriented content moderator with expertise in compliance enforcement and effective communication. Proven ability to support new team members in maintaining high-quality moderation standards. Adaptable content moderator with strong cultural awareness and attention to detail. Experienced in reviewing user-generated content for compliance, ensuring adherence to community guidelines while providing guidance to new moderators.
Overview
2026
2026
years of professional experience
Work History
Content Moderator
Tiktok US Trust and Safety
Nashville, Tennessee
08.2022 - Current
- Reviewed user-generated content for compliance with community guidelines.
- Identified and escalated harmful or inappropriate content to appropriate teams.
- Collaborated with cross-functional teams to enhance safety protocols.
- Provided feedback on content moderation tools for improved efficiency.
- Participated in training sessions to stay updated on policy changes.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Investigated complaints regarding inappropriate or offensive material.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Responded promptly and effectively to customer queries about moderation decisions.
Teacher
Australian International School
Makati City Philippines
04.2007 - 01.2012
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment to enhance student learning.
- Utilized educational technology to support teaching and learning activities.
- Collaborated with colleagues to share resources and best practices.
Patient Care Technician
The Little Clinic
Nashville, Tennessee
- Documented patient information accurately in electronic health records.
- Supported medical staff during examinations and procedures.
- Collaborated with team members to ensure quality patient care delivery.
- Prepared treatment areas and equipment for medical procedures and tests.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Food Service Worker
Panera Bread
Henderson, Tennessee
- Prepared and served meals following safety and hygiene standards.
- Assisted in inventory management and food supply organization.
- Followed recipes accurately to produce consistent meal quality.
- Collaborated with team members to ensure smooth service operations.
- Maintained cleanliness of dining areas and kitchen spaces.
- Operated kitchen equipment safely and effectively for food preparation.
Junior ESL Trainer
Global B2B
Makati, Philippines
- Developed training materials to enhance employee knowledge and skills.
- Facilitated workshops to promote teamwork and effective communication.
- Conducted assessments to evaluate training effectiveness and employee performance.
- Collaborated with management to identify training needs and gaps in knowledge.
- Provided one-on-one coaching to support individual employee development.
- Implemented feedback mechanisms to gather participant insights on training sessions.
- Coordinated logistics for training sessions, including scheduling and resource allocation.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
IELTS Tutor
IELTS Help
Pasig City Philippines
- Developed customized lesson plans for diverse student needs and learning styles.
- Facilitated engaging speaking activities to enhance students' communication skills.
- Provided constructive feedback on writing assignments to refine students' essays.
- Guided students in mastering listening strategies through targeted exercises.
- Utilized online resources and tools to supplement classroom instruction effectively.
Head Teacher/ESL/EFL Teacher
Power Language International Center
Pasig City Philippines
- Developed lesson plans aligned with curriculum standards and student needs.
- Managed classroom environments to foster positive and inclusive learning experiences.
- Collaborated with teachers to assess student progress and adapt instructional strategies.
- Monitored student progress on an ongoing basis and provided feedback to parents regarding academic performance.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Education
Bachelor of Arts - Economics
Adamson University
Manila Philippines10-1994
Skills
- Content moderation
- Compliance enforcement
- Cross-functional collaboration
- Effective communication
- Training facilitation
- Patience and tolerance
- Online research
- Attention to detail
- Cultural awareness
- Assertiveness
- Social media
- Teamwork and collaboration
- Problem-solving abilities
- Time management abilities
- Deadline driven
- Multitasking capacity
- Time management
- Conflict resolution
- Analytical thinking
- Team collaboration
- Continuous improvement
- Organizational skills
- Grammar knowledge
Languages
English
Professional
Timeline
Content Moderator
Tiktok US Trust and Safety
08.2022 - Current
Teacher
Australian International School
04.2007 - 01.2012
Patient Care Technician
The Little Clinic
Food Service Worker
Panera Bread
Junior ESL Trainer
Global B2B
IELTS Tutor
IELTS Help
Head Teacher/ESL/EFL Teacher
Power Language International Center
Bachelor of Arts - Economics
Adamson University
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