ALONA WILKINS
Greensboro,NC
Summary
To advance within the company and do my part to grow the business by consistently doing excellent work & becoming a reflection of the values the company represents. References & my full work history are available at your request.
Overview
6
6
years of professional experience
Work History
PCA
Griswold Home Health Care
06.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Front Desk Dental Assistant
UNITED HEALTHCARE
03.2021 - 06.2023
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Efficiently managed multi-line phone system directing calls appropriately.
- Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
- Contributed to the practice''s success by consistently meeting monthly revenue targets through effective scheduling and follow-up procedures.
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
Senior Customer Representative
Duke Energy
01.2018 - 02.2021
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Conducted surveys to determine customer opinion of products and services.
- Trained new hires on company policies and procedures to ensure consistency in customer support services.
- Handled escalated calls with professionalism, demonstrating empathy while guiding customers towards appropriate solutions.
- Delivered personalized assistance to high-value clients, ensuring their needs were met promptly and effectively.
Education
CERTIFIED MEDICAL ASSISTANT ASSOCIATES DEGREE -
VIRGINIA COLLEGE
07.2016
COBB CHIROPRACTOR INTERN -
COBB CHIROPRACTIC CLINIC
07.2016
Skills
- Very efficient at time management
- Very friendly and courteous
- Adapts well to changes
- Proficient in basic computer usage
- Excellent leadership abilities
Timeline
PCA
Griswold Home Health Care
06.2023 - Current
Front Desk Dental Assistant
UNITED HEALTHCARE
03.2021 - 06.2023
Senior Customer Representative
Duke Energy
01.2018 - 02.2021
CERTIFIED MEDICAL ASSISTANT ASSOCIATES DEGREE -
VIRGINIA COLLEGE
COBB CHIROPRACTOR INTERN -
COBB CHIROPRACTIC CLINIC