Summary
Overview
Work History
Education
Skills
Timeline
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AlonaMay Figer

Las Vegas,USA

Summary

Hospitality professional with 8+ years’ experience and adapting in effectively overseeing all hotel operations. Committed to creating and maintaining a top-of-the-line hotel environment for guests, resulting in return visitors and excellent reviews. To continue my growth as a leader and to advance my knowledge in the Hospitality Industry, while making significant contributions to the success of the company.

Overview

13
13
years of professional experience

Work History

Hotel Operations Manager

Resort World
Las Vegas, NV
07.2022 - Current
  • Supervise daily front desk operations, and guest service engagement
  • Mentor a team of 80 front desk representatives, and issue disciplines as needed
  • Focus on Front Desk’s budget for FTE’s and profitability
  • Manage a lobby team, scheduling, payroll, night audit
  • Played a key role in migrating operations to a new system (OPERA), showcasing adaptability and technical learning
  • Ensure team members feel recognized and supported to increase and maintain employee retention

Hotel Operations Manager

Bellagio MGM International Resorts
Las Vegas, NV
07.2021 - 07.2022
  • Managed and mentor a team of 120 front desk representatives, daily front desk operations, and service engagement, including AAA Five Diamond standards
  • Provided strategic input on guest experience and employee engagement during monthly management meetings
  • Managed the Leadership Development Program (LDP) by having the opportunity to conduct extensive and hands on training in day-to-day Hotel Operations Manager (HOM) duties

Front Desk Agent

Bellagio MGM International Resorts
Las Vegas, NV
08.2017 - 07.2021
  • Assisted guests with hotel registration, new reservations, and inquiries while maintaining service excellence
  • Rotated in Guest Services, Room Control, and Head Cashier

Spa Representative

Bellagio MGM International Resorts
Las Vegas, NV
08.2016 - 08.2017
  • Checked guests in and out of facility
  • Assisted with booking appointments
  • Managed cash till daily and distributed room charge tips to technicians at the end of the shift

Manager

Dairy Queen/Orange Julius Excalibur
Las Vegas, NV
03.2012 - 03.2016
  • Managed scheduling, payroll, and training new hires
  • Handled cash register and provided food in a timely, friendly manner
  • Supervised day and night crew to adhere to labor

Education

BA - Hospitality Management

UNIVERSITY OF NEVADA, LAS VEGAS
Las Vegas, NV
01.2020

AA - Hotel Management

COLLEGE OF SOUTHERN OF NEVADA
Las Vegas, NV
01.2017

Skills

  • Hotel Operational Management
  • Time management
  • Schedule/Budget Forecast
  • Teamwork and leadership
  • MS Office
  • Energetic work attitude
  • Excellent customer service skills
  • Reliable and flexible

Timeline

Hotel Operations Manager

Resort World
07.2022 - Current

Hotel Operations Manager

Bellagio MGM International Resorts
07.2021 - 07.2022

Front Desk Agent

Bellagio MGM International Resorts
08.2017 - 07.2021

Spa Representative

Bellagio MGM International Resorts
08.2016 - 08.2017

Manager

Dairy Queen/Orange Julius Excalibur
03.2012 - 03.2016

BA - Hospitality Management

UNIVERSITY OF NEVADA, LAS VEGAS

AA - Hotel Management

COLLEGE OF SOUTHERN OF NEVADA

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