Alonda Elsenbach
Sherwood,OR
Summary
I am a take-charge professional and a meticulous leader and strategic planner with comprehensive managerial acumen, delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, warehouse management, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
I am motivated and resourceful with over 10 years of managing customs compliance, inventory control, customer service and transportation logistics. Expertise in Microsoft Office. I am a team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. I am a reliable and dedicated leader seeking a role with a progressive organization.
Overview
15
15
years of professional experience
Work History
Cash Application Specialist
Life Flight Network
Wilsonville, OR
10.2022 - Current
- Developed strong relationships with internal departments such as Sales, Accounting, Credit and Collections teams.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Processed invoice payments and recorded information in account database.
- Assisted with month end closing activities related to cash application.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Researched discrepancies between customers' payments and invoices.
- Collected, posted and managed patient account payments.
- Created new customer accounts in system upon receipt of approved credit applications.
- Ensured accuracy of payments received by researching remittance information from customers' documents.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Executed account updates and noted account information in company data systems.
- Participated in special projects as needed within the department.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Closing Coordinator
Guaranteed Rate
Chicago, IL
10.2020 - 12.2021
- Performed title searches, ordered reports, and obtained clearance documents.
- Researched discrepancies between lender's requirements and actual documentation received from borrowers.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Advised borrowers on how to obtain additional documentation required by lenders if needed.
- Answered questions and advised customers regarding loans and transactions.
- Reviewed and maintained closing documents for accuracy and completeness.
- Tracked and reconciled trailing documentation to prepare files for shipping.
- Monitored loan status throughout the entire process.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Prepared and delivered loan documents to title and escrow teams.
- Developed relationships with title companies in order to facilitate a smooth transaction process.
- Handled pipeline of active deals in closing stage.
- Assembled and compiled documents for loan closings.
- Examined and verified information in loan application and closing documents.
Senior Supply Chain Specialist
Bedmart Inc
Wilsonville, OR
01.2019 - 10.2020
- Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
- Collaborated with cross-functional teams to ensure smooth execution of supply chain activities.
- Monitored stock levels and placed orders as necessary to maintain optimal inventory levels.
- Met production schedules and throughput yield targets.
- Maintained accurate records and documentation regarding supplier performance metrics and other relevant information.
- Resolved issues related to order fulfillment, invoicing discrepancies, product quality complaints.
- Coordinated with vendors to ensure that all products were delivered on time in accordance with customer demands.
- Created reports tracking key performance indicators such as delivery times, cost savings initiatives.
- Reviewed purchase requisitions prior to placement of orders; ensured accuracy of product specifications and quantities requested.
- Conferred with supply chain planners to forecast demand or create supply plans.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
General Manager
Paramount Bedding Inc
Tualatin, OR
07.2009 - 12.2018
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Formed and sustained strategic relationships with clients.
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Oversaw product development initiatives from concept through completion stages.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Supervised employees through planning, assignments, and direction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
American School
Chicago, IL06-1998
Skills
- Invoice Verification
- Payment Processing
- Spreadsheet Tracking
- Account Updating
- Invoice Generation
- Database Management
- Customer Account Management
- Accounting Support
- Administrative Support
- Data Analysis
- Microsoft Office
- Manual Processing
- Work Planning and Prioritization
Timeline
Cash Application Specialist
Life Flight Network
10.2022 - Current
Closing Coordinator
Guaranteed Rate
10.2020 - 12.2021
Senior Supply Chain Specialist
Bedmart Inc
01.2019 - 10.2020
General Manager
Paramount Bedding Inc
07.2009 - 12.2018
High School Diploma -
American School
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