Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alondra Acosta

Half Moon Bay,CA

Summary

Dynamic and reliable professional with extensive experience in customer service at Cafe Society. Adept at managing cash operations and maintaining inventory, while delivering exceptional service under pressure. Bilingual in Spanish and English, I excel in communication and teamwork, ensuring a welcoming atmosphere and high customer satisfaction.

Overview

5
5
years of professional experience

Work History

Barista

Cafe Society
Half Moon Bay, CA
10.2023 - 05.2025
  • Prepared a wide variety of coffee and espresso beverages to customer specifications.
  • Operated commercial coffee equipment, including espresso machines, grinders, and brewers, with accuracy and care.
  • Delivered a friendly customer service, building rapport with regular customers.
  • Maintained a clean, organized, and well-stocked work area in compliance with food and safety sanitation guidelines.
  • Managed cash register operations, processed payments, and balanced the cash drawer at the end of shifts.
  • Collaborated with team members to ensure smooth service flow during peak hours, contributing to a positive and efficient work environment.
  • Restocked inventory, rotated supplies, and communicated low stock levels to management to maintain product availability.

Host

Half Moon Bay Brewing Company
Half Moon Bay, CA
08.2020 - 09.2023
  • Greeted and seated guests in a friendly and timely manner, creating a welcoming first impression.
  • Managed waitlists efficiently, coordinating with servers to optimize seating flow.
  • Communicated effectively with servers and management to accommodate large parties and special requests.
  • Maintained cleanliness and presentation of the front host stand.
  • Resolved guests' concerns calmly and professionally, escalating to management when needed to ensure customer satisfaction.
  • Assisted in training new hosts and hostesses, promoting consistent service standards, and team coordination.

Sales Associate

Mavericks Surf Shop
Half Moon Bay, CA
01.2020 - 08.2020
  • Provided knowledge, friendly customer service by assisting guests with surfboards, wetsuits, and merchandise.
  • Processed sales transactions accurately using POS systems, including handling cash, credit cards, and returns.
  • Maintained clean, organized, and visually appealing merchandise displays aligned with seasonal trends and promotions.
  • Resocked shelves, monitored inventory levels, and assisted with product tagging and pricing.

Education

High School Diploma -

Half Moon Bay High School
Half Moon Bay, CA
06-2023

Skills

  • Effective communication
  • Calm under pressure
  • Friendly and professional demeanor
  • Customer service
  • Speedy and efficient
  • Fluent in Spanish and English
  • Front counter maintenance
  • Work ethic and reliability
  • Team collaboration
  • Attention to detail
  • Adaptability
  • Time management
  • Workflow organization
  • Cash handling
  • Problem resolution

Languages

English
Professional
Spanish
Professional

Timeline

Barista

Cafe Society
10.2023 - 05.2025

Host

Half Moon Bay Brewing Company
08.2020 - 09.2023

Sales Associate

Mavericks Surf Shop
01.2020 - 08.2020

High School Diploma -

Half Moon Bay High School

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