Alondra Acuna
Commercial Real Estate Lending Assistant
Blue Ridge,TX
Summary
Reliable and detail-oriented professional with experience supporting commercial real estate lending teams by preparing and managing annual loan reviews. Skilled in gathering financial documentation, analyzing borrower performance, and ensuring compliance with lending policies and regulatory standards. Strong organizational skills with a focus on accuracy, timeliness, and confidentiality. Eager to grow within the commercial real estate lending field by expanding into new areas such as underwriting support, loan processing, and client coordination.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Commercial Real Estate Lending Assistant
InTouch Credit Union
Plano, TX
11.2023 - Current
- Compile and organize materials needed for underwriting, such as title reports, property assessments, and financial data
- Review loan applications to determine if they meet minimum requirements
- Assist with reviewing loan applications, collecting and verifying required documentation, performing financial analyses, and providing exceptional customer service to clients
- Assist and coordinate internal parties involved in the loan application process
- Gather information for underwriting including financial analysis, property value evaluation, and title search
- Handle other duties assigned by the supervisor to meet deadlines
- Answered inquiries and provided superior customer service to clients.
- Enhanced loan portfolio quality by closely monitoring credit risk and assisting with loan reviews.
- Streamlined lending processes for faster turnaround times, implementing efficient workflows and documentation management.
- Facilitated smooth communication between internal teams, coordinating efforts to meet deadlines and deliver exceptional results.
- Enhanced efficiency through diligent file maintenance, keeping records organized and easily accessible for audits or reviews.
Auto Title Processor
InTouch Credit Union
Plano, TX
01.2022 - 11.2023
- Processes all new and used vehicles for registration in the state in which they will be titled.
- Prepares tax and title documents to add lien to title and process title work for members.
- Submits all legal transfer work to Department of motor vehicle depending on state
- Contributed to company growth by cultivating strong relationships with customers through responsive communication and personalized service.
- Enhanced client satisfaction by efficiently managing and organizing title documents for auto loan transactions.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Strengthened team collaboration, sharing insights and strategies with peers to collectively overcome challenges.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
Associate Banker
JPMorgan Chase Bank, N.A.
Plano, TX
01.2021 - 12.2021
- Contribute significantly to the success of the branch by delivering exceptional customer experiences, fostering long-lasting relationships, and introducing customers to our licensed bankers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Educated customers on features and benefits of banking products and services.
- Helping clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements.
Education
High School Diploma -
Hillcrest Hight School
Dallas, Tx05-2019
Skills
- Annual Reviews
- Document Collection and Verification
- Time management
- Attention to Detail
- Client and Team Communication
- Teamwork
- Confidentiality and Data Security
- Organization
- Problem-solving
- Customer service
- Proficient with Meridian Link, FiServe DNA, Microsoft Office, FirstClose, Leapfile, Adobe Acrobat
- NMLS #2242911
Formal Credit Training
- Adding the Wow Factor to Credit Analysis
- Advanced Tax Return and Financial Statement Analysis
- Analyzing Business Loans Appraisals and Evaluations - Comprehensive
- Appraisals and Evaluations - Essentials
- Appraisal Review Certification
- Best Practices in SBA Lending
- Business Bootcamp: Formal Credit Training
- Cash Flow Analysis: Debt Service Coverage & Global Cash Flow
- Commercial Appraisal Reviews: Performing, Understanding, and Using the Review
- Commercial Lending - Risks, Rewards, Controls & Common Mistakes
- Commercial Loan Annual Credit Review
- Converting Accrual Statements into Cash Flow Credit Fundamentals for the Credit Analyst
- Enforcing Commercial Loan Guaranties in Today's World
- Growing Commercial Deposits with Limited Risk
- Inflation and the Economy's Potential Impacts on CRE Loans
- Qualifying Borrowers Using Personal Tax Returns: Schedules B, C, D, E & F
- Real Estate Construction Loans Start to Finish
- The Financial Ratios You Should Be Using in Commercial Lending
- Working with Commercial Borrowers in Tough Economic Times
Timeline
Commercial Real Estate Lending Assistant
InTouch Credit Union
11.2023 - Current
Auto Title Processor
InTouch Credit Union
01.2022 - 11.2023
Associate Banker
JPMorgan Chase Bank, N.A.
01.2021 - 12.2021
High School Diploma -
Hillcrest Hight School
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