Alondra Alaniz
Jacksonville,NC
Summary
Detail-oriented receptionist with 4+ years of experience in Customer Service. Efficient in performing administrative and front-desk tasks in large-scale offices. Fluent in English and Spanish. Proficient in MS Office Suite, and Google Drive. Eager positive student ready to learn, grow and apply my unique, perspective and diverse background to your team.
Overview
8
8
years of professional experience
Work History
Banquet Supervisor
Vail Resorts
12.2021 - 08.2023
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Lead Front Desk Receptionist
Vail Resorts
11.2021 - 08.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Managed lost and found items to assist guests with retrieving belongings.
- Implemented successful strategies to increase customer satisfaction.
Front Desk Receptionist
Vail Resorts
01.2016 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Education
Associate of Arts - Early Childhood Special Education
Cape Fear Community College
Wilmington, NC08.2025
High School Diploma -
Battle Mountain High School
Edwards, CO05.2018
Skills
- Reading Comprehension
- Customer Inquiries
- Customer Relations
- Verbal and Written Communication
- Conflict Management
- Team Collaboration
- Customer Assistance
- Time Management
- Administrative Skills
- Organization
- Bilingual
- Hospitality Service
Languages
Spanish
Native or Bilingual
Timeline
Banquet Supervisor
Vail Resorts
12.2021 - 08.2023
Lead Front Desk Receptionist
Vail Resorts
11.2021 - 08.2023
Front Desk Receptionist
Vail Resorts
01.2016 - 09.2020
Associate of Arts - Early Childhood Special Education
Cape Fear Community College
High School Diploma -
Battle Mountain High School