Alondra Aranda
Haslet,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Patient Referral Coordinator - Physical Therapy
Axis Brain And Back Institute, PPLC
08.2022 - 01.2024
- Enhanced patient experience by reaching out to patients in a timely and efficient manner once referrals have been received.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
- Checking patients insurance plans to ensure that a primary care physician referral was also needed.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Ensuring that post operative surgical patients always had priority once their referral was received.
- Kept a close eye on visit limits to ensure that visits would be covered by the patients insurance
- Spoke to insurance companies to see what medical documentation was needed in order to get more physical therapy visits approved.
Medical Receptionist
Axis Brain And Back Institute, PLLC
11.2021 - 08.2022
- Facilitated smooth office operations by managing high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist/Radiology Scheduler
Gateway Diagnostic Imaging
01.2021 - 11.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a fasted paced setting in a timely manner.
- Checked patients in and handed them them the appropriate screening paperwork based on the type of scan they were getting don, while looking over the physicians referral for the patient to make sure we had everything in order for the scan.
- Took payments based on patients insurance coverage
- Scheduled patients for their specific scan that their physicians had ordered for them to get done, along with asking them the appropriate screening questions, if any. Ranging from MRI, CT, X-ray and Ultrasound.
- Entered incoming referrals into the EMR system along with their insurance information.
Front Desk Receptionist
Laser Center of Southlake
04.2020 - 12.2020
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Collaborated with medical professionals such as dermatologists or plastic surgeons when necessary for clients requiring advanced skincare treatments.
- Increased spa revenue through upselling additional services and retail products during consultations.
Front Desk Medical Receptionist
Lighthouse Family Medicine
10.2019 - 04.2020
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Education
Associate of Science - Surgical Technology
Tarrant County College District
Fort Worth, TX05.2025
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2023
High School Diploma -
V R Eaton High School
Fort Worth, TX06.2018
Skills
- Medical Office Administration
- Insurance Verification
- Patient Relations
- Medical Charting
- HIPAA Compliance
- Conflict Resolution
- Multitasking
- Customer Service
- Organizational Skills
- Critical Thinking
- Basic Life Support for Health Care Providers (BLS)
References
- Isis Fernandez, Medical Assistant at Axis Brain and Back Institute, PLLC, (940) 389-6966
- Daniela Faria, Surgery Scheduler at Axis Brain and Back Institute, PLLC, (469) 924-3165
- Lesa Thomas, Insurance Coordinator at Lighthouse Family Medicine, (817) 424-3774
Timeline
Patient Referral Coordinator - Physical Therapy
Axis Brain And Back Institute, PPLC
08.2022 - 01.2024
Medical Receptionist
Axis Brain And Back Institute, PLLC
11.2021 - 08.2022
Medical Receptionist/Radiology Scheduler
Gateway Diagnostic Imaging
01.2021 - 11.2021
Front Desk Receptionist
Laser Center of Southlake
04.2020 - 12.2020
Front Desk Medical Receptionist
Lighthouse Family Medicine
10.2019 - 04.2020
Associate of Science - Surgical Technology
Tarrant County College District
Associate of Arts -
Tarrant County College District
High School Diploma -
V R Eaton High School
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