Alondra Arocho-vazquez
Deerfield Beach,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Pro Services Assistant Manager
Floor & Decor
Pompano Beach, Florida
08.2021 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Meet sales plan, follow up with customers orders and export to other countries.
- Build long lasting relationships with customers to create repeated business.
Pro Services Specialist
Lowe's
Fort Lauderdale, Florida
02.2019 - 08.2021
- Created and maintained customer accounts in the company database.
- Resolved customer inquiries through phone, email, and online chat platforms.
- Assisted with onboarding of new customers into the Pro Services program and salesforce.
- Analyzed customer requirements and provided recommendations for products that met their needs.
- Worked reports detailing customer usage metrics and performance data.
- Demonstrated commitment to providing excellent customer service at all times.
- Answered incoming calls and emails, providing customer support and assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Export material to other countries.
Pro Services Specialist
Floor & Decor
Pompano Beach, Florida
03.2017 - 02.2019
- Created and maintained customer accounts in the company database.
- Resolved customer inquiries through phone, email, and online chat platforms.
- Assisted with onboarding of new customers into the Pro Services program and salesforce.
- Analyzed customer requirements and provided recommendations for products that met their needs.
- Worked reports detailing customer usage metrics and performance data.
- Demonstrated commitment to providing excellent customer service at all times.
- Answered incoming calls and emails, providing customer support and assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Export material to other countries.
Education
High School Diploma -
Programs Educativo Alcance
Arecibo, PR01-2013
Some College (No Degree) - European History
Broward College
Fort Lauderdale, FLSkills
- Task Delegation
- Sales monitoring
- Product and service knowledge
- Team motivation
- Sales Growth
- Customer Relationship Management (CRM)
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Conflict Resolution
- Follow-up skills
- Computer Proficiency
- Positive and professional
- Customer Service
- Lead Generation
- SalesForce
Timeline
Pro Services Assistant Manager
Floor & Decor
08.2021 - Current
Pro Services Specialist
Lowe's
02.2019 - 08.2021
Pro Services Specialist
Floor & Decor
03.2017 - 02.2019
High School Diploma -
Programs Educativo Alcance
Some College (No Degree) - European History
Broward College