Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra Becerril

Perryton,TX

Summary

I have been working at Ambassador Inn for three and half years now and I've been able to learn and experience first hand costumer service. My most favorite part of the job is being able to meet new people from different places and being able to provide help for their needs, including with being fluent in two languages.

Overview

3
3
years of professional experience

Work History

Hotel Manager

Ambassador Inn
06.2022 - Current
  • Oversaw daily hotel operations, ensuring efficient service delivery and guest satisfaction.
  • Evaluated guest feedback, identifying areas for improvement in service offerings.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.

Education

Associate of Science - Cosmetology

Frank Phillips Community College
Perryton, TX
05-2024

Skills

  • Guest complaint resolution
  • Guest services management
  • Guest relations management
  • Cash handling
  • Staff training
  • Staff supervision
  • Reservations management
  • Telephone etiquette

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hotel Manager

Ambassador Inn
06.2022 - Current

Associate of Science - Cosmetology

Frank Phillips Community College

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Alondra Becerril