Alondra Calderon
Miami
Summary
Dynamic customer service professional with extensive experience at CVS Pharmacy, recognized for enhancing customer satisfaction through effective issue resolution and strong communication skills. Proven ability to manage cash processing accurately while maintaining reliability and composure in fast-paced environments. Bilingual and adept at multitasking, driving loyalty and repeat business.
Diligent Guest Services Representative with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
KFC/TACO BELL
10.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and refunds while ensuring accuracy in financial reporting.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Maintained cleanliness and organization of work areas to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
Guest Service Representative
Wendy's
06.2017 - 09.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Managed cash register operations, accurately processing transactions and balancing daily sales.
- Trained new team members on service protocols and operational procedures to enhance efficiency.
- Resolved customer complaints promptly, improving overall service quality and customer experience.
Customer Relations Specialist
CVS Pharmacy
01.2015 - 05.2017
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Collaborated with pharmacy team to streamline workflow processes and increase efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
High School Diploma -
Deerfield Bay High School
Wabash, IN06-2014
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Documentation skills
- Multitasking and organization
- Call center experience
- Payment processing
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
KFC/TACO BELL
10.2019 - Current
Guest Service Representative
Wendy's
06.2017 - 09.2019
Customer Relations Specialist
CVS Pharmacy
01.2015 - 05.2017
High School Diploma -
Deerfield Bay High School