Alondra Calvo
Orlando
Summary
Adaptable and motivated professional with strong communication skills, and a proven ability to thrive in any work environment. Experienced in time management, conflict resolution, pressure management, and problem-solving, with a strong focus on customer service and delivering positive outcomes. Known for exceptional attention to detail and data accuracy. Highly versatile and able to apply these skills effectively across a wide range of job opportunities, consistently contributing to efficient operations and excellent service.
Overview
9
9
years of professional experience
Work History
Customer Experience Member
Bjs
Orlando
06.2025 - Current
- Resolved customer issues promptly, maintaining high satisfaction levels and loyalty.
- Coordinated with management to implement new service initiatives aimed at enhancing customer experience.
- Gathered and documented customer feedback to identify areas for service improvement.
- Processed customer transactions accurately and efficiently, minimizing wait times.
Beauty Consultant
Target
Orlando
11.2021 - 01.2025
- Maintained an organized and visually appealing beauty department to enhance customer experience.
- Trained new staff on product knowledge and customer service best practices.
- Executed promotional strategies to increase foot traffic and boost sales during events.
- Managed inventory levels to ensure product availability while minimizing waste.
- Assisted customers in selecting beauty products tailored to their preferences and needs.
Customer Service Specialists
Best Buy
Winter Garden
11.2018 - 09.2019
- Ability to deal with difficult customers
- Created and implemented new processes for evaluating customer experience and processing customer feedback
- Work closely with other departments within the company to ensure proper handling of customer service issues
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
Customer service
Panera Bread
Winter Garden
10.2016 - 01.2017
- Completed day-to-day duties accurately and efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Associate in Arts (A.A.) - Medical Billing/ Coding
Ultimate Medical Academy
02.2025
Skills
- Communication skills
- Time management
- Conflict resolution
- Stress management
- Attention to detail
- Data accuracy
- Problem solving
- Customer service orientation
- Adaptability
Languages
Spanish: Intermediate proficiency — able to hold basic conversations, understand common phrases, and assist with simple customer or workplace interactions.
Affiliations
Athletic Training Club | West Orange High School 2015-2017
- Assisted with basic taping, stretching, and injury-prevention exercises for student-athletes under supervision.
- Supported athletic trainers during practices and games by preparing equipment, maintaining supplies, and ensuring a safe environment.
-Gained hands-on experience in sports medicine fundamentals, including hydration management and first-response support.
-Demonstrated teamwork, communication, and responsibility while working with athletes, coaches, and staff.
-Developed strong organizational skills by helping track equipment, maintain training areas, and assist during team events.
- Assisted with basic taping, stretching, and injury-prevention exercises for student-athletes under supervision.
- Supported athletic trainers during practices and games by preparing equipment, maintaining supplies, and ensuring a safe environment.
-Gained hands-on experience in sports medicine fundamentals, including hydration management and first-response support.
-Demonstrated teamwork, communication, and responsibility while working with athletes, coaches, and staff.
-Developed strong organizational skills by helping track equipment, maintain training areas, and assist during team events.
Timeline
Customer Experience Member
Bjs
06.2025 - Current
Beauty Consultant
Target
11.2021 - 01.2025
Customer Service Specialists
Best Buy
11.2018 - 09.2019
Customer service
Panera Bread
10.2016 - 01.2017
Associate in Arts (A.A.) - Medical Billing/ Coding
Ultimate Medical Academy