Alondra Cantu
Brownsville,Texas
Summary
Astute Telephone Operator/Scheduler with a track record of enhancing customer satisfaction at Texas Oncology. Excelled in records management and schedule coordination, fostering robust patient relations. Proven expertise in professional communication, coupled with a commitment to efficiency in front desk operations.
Overview
6
6
years of professional experience
Work History
Telephone Operator/ Scheduler
Texas Oncology
12.2021 - Current
- Resolved customer issues and complaints promptly and politely, upholding satisfaction
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Utilized electronic medical records system to create, update and manage patient data.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
Customer Service Representative
UnitedHealthCare
10.2018 - 12.2021
- Resolved customer complaints promptly and efficiently
- Developed positive relationships with customers through friendly interactions
- Displayed strong organizational skills while managing multiple projects simultaneously.
Education
High School Diploma -
Veterans Memorial Early College High School
06.2015
Skills
- Bilingual
- Able to work in a fast paced environment
- Empathy and patience
- Excellent Phone Demeanor
Timeline
Telephone Operator/ Scheduler
Texas Oncology
12.2021 - Current
Customer Service Representative
UnitedHealthCare
10.2018 - 12.2021
High School Diploma -
Veterans Memorial Early College High School