Alondra Caraballo
Cabot,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Farmers Insurance Agency
04.2021 - 10.2022
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
Data Entry Clerk
Perfect Vision
10.2020 - 04.2021
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Receptionist
Chasi Construction LLC
01.2020 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Front Desk Receptionist
Quality Inn
11.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Front Desk Agent
Quality Inn Suites
06.2017 - 11.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Sales Associate
Pandora Jewelry
05.2016 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Valencia College
Orlando, FLHigh School Diploma -
Cypress Creek High School
Orlando, FL05.2015
Skills
- Customer Service
- Client Account Management
- Property and Casualty Insurance Sales
- Excellent Communication Skills
- Reliable Team Worker
- Great Multitasker
Certification
- Licensed Insurance Agent in Florida
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Insurance Sales Agent
Farmers Insurance Agency
04.2021 - 10.2022
Data Entry Clerk
Perfect Vision
10.2020 - 04.2021
Receptionist
Chasi Construction LLC
01.2020 - 04.2020
Front Desk Receptionist
Quality Inn
11.2018 - 01.2020
Front Desk Agent
Quality Inn Suites
06.2017 - 11.2018
Sales Associate
Pandora Jewelry
05.2016 - 12.2017
Valencia College
High School Diploma -
Cypress Creek High School