Alondra Carrera
Donna
Summary
Organized administrative professional prepared for clerical tasks and office management. Proven ability to handle communications, maintain records, and support team functions effectively. Known for reliability and adaptability, ensuring smooth operations and positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AAFEES
02.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist/Canine Care Technician
Dogtopia
01.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier
Peter Piper Pizza Inc
03.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
No Degree - Early Childhood Education
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
Donna High School
Donna, TX05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Clerical support
- Filing
- Recordkeeping strengths
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
AAFEES
02.2022 - 12.2022
Receptionist/Canine Care Technician
Dogtopia
01.2020 - 01.2021
Cashier
Peter Piper Pizza Inc
03.2018 - 09.2019
No Degree - Early Childhood Education
The University of Texas Rio Grande Valley
High School Diploma -
Donna High School
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