Alondra Castaneda
Lake Geneva
Summary
Front Desk: Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Housekeeping: Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Front Desk Position
02.2024 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Excel
Houskeeping
03.2021 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Polished fixtures to achieve professional shine and appearance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Badger High School
Lake Geneva, WI06.2023
Skills
- Customer Service
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Oral and writing communication
- Listening Skills
- Basic Math
- Self Motivation
- Vacuuming and sweeping
- Excellent oral and written communication
- Teamwork
- Housekeeping
- Vacuuming
- Cleaning bathrooms
- Dusting furniture
- Tile and grout care
- Mopping and sweeping
- Bathroom cleaning
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Front Desk Position
02.2024 - Current
Excel
Houskeeping
03.2021 - 02.2024
High School Diploma -
Badger High School