Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra Castillo

Columbus,OH

Summary

Dynamic Sales Associate with a proven track record at Sephora, excelling in customer engagement and relationship building. Leveraged Salesforce proficiency to consistently achieve sales targets and enhance team productivity. Recognized for exceptional verbal communication and negotiation skills, driving customer satisfaction and loyalty through tailored product recommendations.

Overview

3
3
years of professional experience

Work History

Sales Associate

Sephora
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Server

Taqueria Don Pedro
05.2022 - 04.2025
  • Taking orders
  • Delivering orders
  • Informing customers about the deals of the day
  • Serving food

Cashier

Walmart
03.2022 - 05.2024
  • Handle cash transactions
  • Customer service
  • Stocking
  • Keeping my area clean
  • Training new employees

Education

Whetstone High School
4405 Scenic Dr, Columbus, OH 43214

Skills

  • Customer engagement
  • Meeting management
  • Salesforce proficiency
  • Social media marketing
  • Negotiation expertise
  • Sales team leadership
  • Sales presentations
  • Verbal and written communication
  • Lead generation
  • Order management
  • Sales team training
  • Prospecting skills
  • Relationship building
  • Positive and upbeat
  • Goals and performance

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Sephora
05.2024 - Current

Server

Taqueria Don Pedro
05.2022 - 04.2025

Cashier

Walmart
03.2022 - 05.2024

Whetstone High School

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