ALONDRA CHACON
Houston,TX
Summary
Motivated professional experienced in sales and customer service. Known for strong communication skills and dependability, contributing to effective client interactions and improved business outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Afni Call Center
Remote, TX
11.2024 - 11.2025
- Assisted clients in selecting appropriate insurance policies for their needs.
- Responded to customer inquiries regarding policy details and coverage options.
- Managed policy renewals and updates to maintain accurate client records.
- Educated clients on claim procedures and necessary documentation requirements.
- Utilized CRM software to track interactions and follow-up tasks efficiently.
Sales Floor Associate
My Flooring America Webster
Webster, Texas
01.2022 - 05.2023
- Assisted customers in selecting flooring options based on preferences.
- Collaborated with team members to ensure timely product restocking.
- Processed transactions efficiently using point-of-sale system.
- Provided product knowledge to customers, addressing inquiries and concerns.
Sales Consultant
CarMax
Houston, Texas
01.2015 - 08.2022
- Assisted customers in selecting vehicles based on needs and preferences.
- Managed customer inquiries through phone and email communications.
- Built rapport with clients to foster long-term relationships and repeat business.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
Sales
Value Furniture & Mattress
Pasadena, TX
01.2013 - 01.2015
- Greeting guests upon arriving in our retail showroom and learning their motivation for their visit; really getting to know them and developing long-term relationships.
- Presenting and discussing various home furnishings product options based upon your discovery of the prospective clients' lifestyle, needs and goals.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Customer service is an important factor it helps you and your customer know each other and helps you close the sale much easier.
- Always follow-up on previous customers.
- Most importantly, ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
Cashier
Home Depot
Pasadena, TX
03.2012 - 12.2012
- Provides customers with fast service.
- Offer a friendly greeting, smile and make eye contact with customers.
- Assess the customer's need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors.
- Follow the standard checkout process to ensure accuracy and to prevent shrink.
- Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
Education
High School Diploma -
Pasadena High School
Pasadena, TX01.2012
Skills
- Strong interpersonal skills
- Energetic and driven
- People-oriented
- Bilingual in English & Spanish
- Flexible
- Dependable
- Reliable
- Excellent communication skills
- Motivated team player
- Great customer service skills
- Customer inquiries
- CRM software
- Policy renewals
- Relationship management
- Product knowledge
- Transaction processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Property and Casualty License
Timeline
Licensed Insurance Agent
Afni Call Center
11.2024 - 11.2025
Sales Floor Associate
My Flooring America Webster
01.2022 - 05.2023
Sales Consultant
CarMax
01.2015 - 08.2022
Sales
Value Furniture & Mattress
01.2013 - 01.2015
Cashier
Home Depot
03.2012 - 12.2012
High School Diploma -
Pasadena High School