Alondra Collins
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Email Agent
Deinde Financial, LLC
Chicago, IL
03.2022 - Current
- Answer customers questions and inquires
- Thoroughly review customers documents
- Process applications
- Process payments
- Assist with customers issues
- Resolve delinquent balances owed on accounts
Application Support Agent
Deinde Financial, LLC
Chicago, IL
10.2020 - 03.2022
- Provided great customer service to our customers to ensure continued satisfaction with our products and services
- Delivered excellent service via inbound and outbound calling efforts, meeting established targets.
- Used and mastered proprietary Customer Relationship Management (CRM) system
- Handled both inbound and outbound calls
- Ensured customers complete and sign applications with an accurate understanding of the product and
features - Contacted potential customers who have not completed a loan application to provide assistance/education where
needed - Eagerly assisted all customers by clearly and concisely addressing all questions and concerns
- Withdrew or updated applications that have inaccurate information
- Quickly established positive rapport with customers and ensured efficient use of call handle time
- Adhere to company policies and procedures to ensure compliance with state and federal agencies
- Participated in ongoing training programs related to job duties or responsibilities.
Customer Service Representative/ Collection Specialist
EOS-CCA
Tinley Park, IL
01.2019 - 03.2020
- Keeping track of assigned accounts to identify outstanding debts
- Planning course of action to recover outstanding payments
- Locating and contacting debtors to inquire of their payment status
- Negotiate payoffs deadlines or payment plans
- Handle questions and complaints
- Update account status and database regularly.
CNA - Certified Nursing Assistant
CHICAGO RIDGE NURSING AND REHAB
Chicago Ridge, IL
10.2017 - 01.2019
- Providing great patient care
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Turning and repositioning bedridden patients
- Providing physical support for patients or residents with daily activities and personal hygiene
- Reminding patients to take medications and nutritional supplements
- Charting observations of patient behavior, including complaints, or physical symptoms to nurses.
Customer Service Representative
Wound Care Solutions
Chicago, IL
09.2017 - 10.2018
- Manage large amounts of incoming calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Data Entry
- Keep records of customer accounts
- Electronically file documents into database
- Follow communication procedures, guidelines and policies.
Front Desk Receptionist/ Cashier
Takada Udlet Salon & Day Spa
Chicago, IL
06.2015 - 09.2017
- Greet clients and offer refreshments
- Schedule Appointments/ Cancel Appointments
- Balancing Cash Register/ Pos systems
- Generating Reports For Credit/ Debit Sales
- Stock/ Restock inventory supplies
- Take the extra mile to engage clients.
Education
Training in CNA -
Olive Harvey College
07.2011
High school diploma in Education -
Thornridge High School
05.2008
Skills
- EKGTraining
- Medical Terminology
- Customer Service
- Typing
- Microsoft Office
- Certified Nursing Assistant
- Home Health
- 10-Key
- Citrix
- Excel
- Call Center
- Cash Handling
Certification
- CNA, 07/01/11, Present
- CPR, 03/01/19, 03/01/21
Awards
- Team Lead Dementia / Alzheimer's Unit, 11/01/17, Ranked # 1 CNA in the month of November.
- Representative of the month, 01/01/20, Collected the most money in department averaging over 6 million for the month of January.
Timeline
Email Agent
Deinde Financial, LLC
03.2022 - Current
Application Support Agent
Deinde Financial, LLC
10.2020 - 03.2022
Customer Service Representative/ Collection Specialist
EOS-CCA
01.2019 - 03.2020
CNA - Certified Nursing Assistant
CHICAGO RIDGE NURSING AND REHAB
10.2017 - 01.2019
Customer Service Representative
Wound Care Solutions
09.2017 - 10.2018
Front Desk Receptionist/ Cashier
Takada Udlet Salon & Day Spa
06.2015 - 09.2017
Training in CNA -
Olive Harvey College
High school diploma in Education -
Thornridge High School
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