Alondra C. Sanchez

• Advise senior management on best practices related to enhancing customer experience.
• Maintain accurate records of all member interactions in the customer database system.
• Collect deposits or payments, and arrange for billing.
• Assist members with reservations and guided trips on the property.

• Greeted patients' owners, determined the purpose of the visit, and directed them to the appropriate staff.
• Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
• Monitored office supplies inventory and placed orders when necessary.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Assisted with new staff training, sharing key information about veterinary practice and protocols.
• Called patients to confirm scheduled appointments and obtain additional details.
• Processed financial transactions for clients.

• Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
• Coordinated a weekly staff schedule to accommodate the ongoing and seasonal needs of the hotel.
• Oversaw reservations received from direct calls and provided room availability information.
• Scheduled space or equipment for special programs, meetings and conferences.
• Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
• Oversaw recruiting, interviews and new employee hiring.
• Gave clear directions to local museums, restaurants and places of interest to patrons.

*During my time at the Sheraton, all staff were let go during the Covid-19 pandemic. I then worked for a short period of time at The Peaks Hotel while we waited for all hotels to reopen before returning to the Sheraton.

• Effectively managed inventory controls and re-orders within budget guidelines.
• Staged merchandise and stocked sales floor to stimulate impulse sales.
• Developed loyalty programs to increase customer retention and sales.
• Maintained store staff by recruiting, orienting and training employees.
• Oversaw inventory management, including ordering, receiving, and stock optimization.
• Ensured compliance with company policies, procedures, and industry regulations.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

This location has since closed down.