ALONDRA DE LA RIVA
Dallas,United States
Summary
Experience providing exceptional support to families. Skilled in customer service. Adept at nurturing and supporting emotional well-being, I excel in meal preparation, homework assistance, and creating stimulating activities. Possessing strong multitasking and time management abilities, I am a compassionate professional with excellent problem-solving and communication skills. My background in pediatric dentistry and orthodontics has honed my ability to work effectively under pressure, ensuring seamless service delivery and resolving issues promptly. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Holliday Inn Express
09.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues.
Costumer Service Representative
Global Telesourcing
03.2023 - 08.2024
- Provided exceptional customer service to family members seeking information on pediatric dentistry and orthodontics
- Scheduled appointments and communicated availability to patients
- Assisted with insurance coverage inquiries and claims processing
- Facilitated communication between patients and available doctors
- Maintained accurate records of patient interactions and appointments
- Collaborated with team members to ensure seamless service delivery
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
High School -
Universidad Tecmilenio
05.2023
Skills
- Fast Learner
- Adaptability
- Effective Time Management
- Customer Service
- Ability to Work Under Pressure
- Problem Solving Skills
- Communication Skills
- Strong Multitasking Skills
- Compassionate
- Patient
Personal Information
- Date of Birth: 06/21/05
- Nationality: American/Mexican
References
- Jorge Luis Herrera, Global Telesourcing, jherrera@globaltelesourcing.com
- Zazil Yuliana Vazquez, zazilmontes302@gmail.com
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Holliday Inn Express
09.2024 - 10.2024
Costumer Service Representative
Global Telesourcing
03.2023 - 08.2024
High School -
Universidad Tecmilenio
Similar Profiles
Sabrina DavisSabrina Davis
Front Desk Agent at Holliday Inn ExpressFront Desk Agent at Holliday Inn Express
Fabiana AugusteFabiana Auguste
Housekeeping Hotel at Holliday Inn ExpressHousekeeping Hotel at Holliday Inn Express
Fioretsy GordonFioretsy Gordon
Housekeeper at Holliday Inn ExpressHousekeeper at Holliday Inn Express
Bozena KallasBozena Kallas
Housekeeper at Patrick HughesHousekeeper at Patrick Hughes
Kattling TiradoKattling Tirado
Guest Services Coordinator at Go RentalsGuest Services Coordinator at Go Rentals