Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra De Santiago

Garland

Summary

Young professional prepared for success in property management roles. Extensive experience in guest relations and negotiations, ensuring tenant satisfaction. Focused on team collaboration and adaptability, consistently delivering reliable and flexible service. Skilled in communication, conflict resolution, and knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.

Overview

4
4
years of professional experience

Work History

Early Learning Instructor

Wilshire Baptist Church
01.2024 - 01.2025
  • I teach a pre-kinder classroom and I provide a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques
  • Boosted student performance by providing individualized support and targeted feedback.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Hostess/Food Running

Mariano's Hacienda
05.2022 - 01.2024
  • As a hostess I welcome guest warmly, provide accurate wait times, monitor waitlist, manage reservations, escort customers, coordinate with other staff, and manage phone calls
  • I also have experience providing outstanding customer service and key skills in conflict and complaint resolution
  • As a food/Drink runner I organize ticket orders in the kitchen and arrive to the guest table, this requires me to work well under pressure and carry heavy loads of food at once
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

To-Go Specialist

Chiloso Mexican Bistro
06.2021 - 05.2022
  • Responsible for coordinating to-go area and worked on the food line consistently following procedures and process to accommodate orders for guest.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.

Education

High School Diploma -

North Garland High School
Garland, TX
05-2023

Skills

  • Strong communication skills
  • Public speaking
  • Class instruction
  • Group and individual instruction
  • Collaborative team player
  • Classroom management
  • Cultural sensitivity
  • Problem-solving
  • Interpersonal and social skills
  • Goal-oriented mindset
  • Telephone and email etiquette

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Early Learning Instructor

Wilshire Baptist Church
01.2024 - 01.2025

Hostess/Food Running

Mariano's Hacienda
05.2022 - 01.2024

To-Go Specialist

Chiloso Mexican Bistro
06.2021 - 05.2022

High School Diploma -

North Garland High School

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