Alondra Disla Espinal
Pleasantville,NJ
Summary
Driven and dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations across roles at White Horse Spirits & Wines and other esteemed establishments. Leveraging expertise in customer service excellence and POS system operation, alongside strong problem-solving abilities and team leadership. Skilled in fostering positive customer experiences and efficient workplace environments.
Overview
9
9
years of professional experience
Work History
Counter Server
White Horse Spirits & Wines
12.2023 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods..
- Addressed guest complaints and resolved issues to promote satisfaction.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Restocked counter supplies, condiments, napkins and silverware.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Greeted all guests upon arrival and offered immediate assistance.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Actively participated in team meetings, contributing ideas for improving overall guest experiences.
- Strengthened brand loyalty through exceptional service that resulted in repeat business from satisfied customers.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Offered product samples, answered questions and helped customers find items.
Delivery Driver
LaserShip
08.2021 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Toll Collector
Faneuil
07.2020 - 08.2021
- Communicated in English and Spanish to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Improved teamwork dynamics by actively participating in staff meetings, sharing insights on best practices for improved performance.
Pantry Line Cook
Resorts Casino
07.2018 - 03.2020
- Prepped ingredients efficiently before each shift, ensuring smooth operation during busy meal periods.
- Contributed to successful catering events by preparing large quantities of appetizers and salads according to client specifications.
- Improved plate presentation techniques resulting in increased positive feedback from customers on appearance and taste.
- Communicated effectively with serving staff regarding food allergies or dietary restrictions for prompt order adjustments.
- Maintained a clean and organized work station, contributing to overall kitchen efficiency.
- Adhered to strict health and safety guidelines, ensuring a safe working environment for all employees.
- Notified chef in advance of supply needs to prevent inventory shortage.
- Prepared salads, sandwiches and desserts for restaurant guests and catered events.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Cashier
Harrahs Casino And Resort
08.2015 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ07.2015
Skills
- Team Player
- Effective Communication
- Excellent work ethic
- Cleaning and sanitization
- Customer-focused
- Product presentation
- Food Preparation
- Customer Service
- Cash Handling
- Accuracy and efficiency
- Safe Food Handling
- Product Knowledge
- Cash handling expertise
- Menu Memorization
- POS System Operation
- Product Promotion
- Food and beverage orders
- Phone orders
- Quick Learner
- Cleaning and organization
- Customer Assistance
- Food handling safety
- Cash Register Operation
- Conflict Resolution
- Guest service
- Team Leadership
- Safety awareness
- Attention to Detail
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Counter Server
White Horse Spirits & Wines
12.2023 - Current
Delivery Driver
LaserShip
08.2021 - 11.2021
Toll Collector
Faneuil
07.2020 - 08.2021
Pantry Line Cook
Resorts Casino
07.2018 - 03.2020
Cashier
Harrahs Casino And Resort
08.2015 - 05.2018
High School Diploma -
Pleasantville High School
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