Summary
Work History
Education
Skills
Languages
Timeline
Generic

Alondra Estrada

Longview,WA

Summary

Adapt in organizational skills and customer service, enhanced care delivery through effective patient coordination and data management. Excelled in multitasking and maintaining composure under pressure, achieving significant improvements in patient satisfaction and workflow efficiency. Demonstrates a strong ability to learn quickly and collaborate with teams for optimal outcomes.

Work History

Care Coordinator

Core Health
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

Front Desk Receptionist

Core Health
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Waitress

Guadalajara Grill and Cantina
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

R.A Long
Longview, WA
06.2017

Skills

  • Organizational Skills
  • Telephone Etiquette
  • Customer Service
  • Listening Skills
  • Cash Handling
  • Problem-solving skills
  • Quick learner
  • Computer Skills
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Multitasking
  • Calm Under Pressure

Languages

Spanish
Native or Bilingual

Timeline

Care Coordinator

Core Health

Front Desk Receptionist

Core Health

Waitress

Guadalajara Grill and Cantina

High School Diploma -

R.A Long

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Alondra Estrada